Global Onboarding & Partnerships Coordinator

Planet Paymet; Warszawa; Híbrido; PLN 60.000 - 100.000; Jornada completa

Descripción de la vacante

Planet is hiring within Global Operations to support onboarding, AML/KYC, and client success initiatives. You’ll collaborate across departments to ensure smooth implementations and a flawless customer experience.

Ideal candidates have excellent English, prefer French, Italian is a plus, strong communication, and a growth mindset. Hybrid work with in-office days supports collaboration and career development.

Formación

• Excellent English; proficient French; Italian is a plus.
• Exceptional verbal and written communication skills.
• Experience in account management or client success is an advantage.
• Adaptability and strong problem-solving skills.
• Ability to build rapport with colleagues and clients.
• Growth mindset with willingness to learn and grow.

Responsabilidades

• Preparing onboarding forms for Sales and/or Customers.
• Contacting customers to support them with AML and KYC processes.
• Collaborating with internal departments to fulfill client needs.
• Escalating issues in onboarding and driving resolution.
• Completing welcome calls and training calls for customers.
• Managing large customer implementations.

Conocimientos

English

French

Italian

Communication skills

Account management

Client success

Adaptability

Problem-solving

Rapport building

Growth mindset

Descripción del empleo

Planet is hiring within Global Operations to support onboarding, AML/KYC, and client success initiatives. You’ll collaborate across departments to ensure smooth implementations and a flawless customer experience.

Ideal candidates have excellent English, prefer French, Italian is a plus, strong communication, and a growth mindset. Hybrid work with in-office days supports collaboration and career development.