Merchant and Partner Onboarding Coordinator

Planet Paymet; Warszawa; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

Planet is hiring within Global Operations to support onboarding, AML/KYC, and client success initiatives. You’ll collaborate across departments to ensure smooth implementations and a flawless customer experience.

Ideal candidates have excellent English, prefer French, Italian is a plus, strong communication, and a growth mindset. Hybrid work with in-office days supports collaboration and career development.

Qualifications

• Excellent English; proficient French; Italian is a plus.
• Exceptional verbal and written communication skills.
• Experience in account management or client success is an advantage.
• Adaptability and strong problem-solving skills.
• Ability to build rapport with colleagues and clients.
• Growth mindset with willingness to learn and grow.

Responsibilities

• Preparing onboarding forms for Sales and/or Customers.
• Contacting customers to support them with AML and KYC processes.
• Collaborating with internal departments to fulfill client needs.
• Escalating issues in onboarding and driving resolution.
• Completing welcome calls and training calls for customers.
• Managing large customer implementations.

Skills

English

French

Italian

Communication skills

Account management

Client success

Adaptability

Problem-solving

Rapport building

Growth mindset

Job description

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world‑class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

What you will do:

• Preparing onboarding forms for Sales and/or Customers
• Contacting customers to support them with getting through AML and KYC process
• Collaborating with internal departments to facilitate client need fulfillment
• Escalate any issues raised within the onboarding process and drive them towards resolution
• Complete welcome calls and training calls to customers
• Manage large customer implementations

Who you are:

• Excellent English knowledge, proficient in French, Italian is a plus.
• Exceptional verbal and written communication skills
• Previous experience within account management and/or client success experience will be an advantage
• Adaptability and strong problem‑solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Growth mindset with a constant desire to receive feedback, learn and grow

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel‑good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.