Global LabX Technical Support Specialist

Mettler Toledo Llc

Warszawa

Hybrid

PLN 42,000 - 66,000

Full time

7 days ago

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Benefits offered by this job

Contract of employment - umowa o pracę

Hybrid work model

Annual bonus

Medicover medical care

Life insurance

Wellbeing activities

Language courses

CSR and charitable actions

Job summary

Mettler Toledo Llc is seeking a Technical Support Specialist LabX to join our global LabX Help team, supporting customers across Europe, Asia, LATAM and beyond. You will handle tickets, emails, and online meetings to deliver technical assistance.

You will analyze installation, configuration, updates, and performance issues; troubleshoot L1/L2 problems; investigate logs; work with L3, Product Development, Quality and IT; maintain knowledge base; document findings and communicate progress with

Qualifications

Experience in technical/support roles with IT systems.
Familiarity with Windows-based IT environments and networking.
Understanding of log analysis and incident investigation.
Strong communication and problem-solving skills.
Ability to work independently and prioritize tasks.

Responsibilities

Provide technical support for LabX via ticketing, email and online meetings.
Analyze and resolve issues related to installation, configuration, updates and performance.
Troubleshoot L1/L2 issues and investigate logs for diagnostics.
Assess customer IT environments and system requirements to optimize configuration.
Coordinate with L3, Product Development, Quality, IT and global teams.
Document findings and solutions; maintain knowledge base.
Track and monitor support cases to ensure timely resolutions.