Application Support Specialist LabX (All genders)

Mettler-Toledo International, Inc; Województwo mazowieckie; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work model (3 days in office, 2

Medicover medical care

Family medical extensions

Life insurance

Language courses

CSR & charity actions

Training & development

Employee referral program

Job summary

METTLER TOLEDO is expanding its LabX Help team to provide technical support for the LabX software platform across Europe, Asia, and other regions. The role focuses on solving IT issues, analyzing logs, and collaborating with cross-functional teams to ensure stable software operation in customer environments.

The ideal candidate will have strong English communication, experience in technical IT support, and a proactive, solution-oriented mindset.

Qualifications

• Experience in technical support, application support, IT support, system administration, or similar role.
• Understanding of Windows-based IT environments, Active Directory/LDAP, networks, and troubleshooting methodologies.
• Familiarity with log analysis, incident investigation, and problem-solving techniques.

Responsibilities

• Provide technical support for the LabX platform through ticketing, email, and online meetings.
• Analyze and resolve issues related to software installation, configuration, updates, and performance.
• Troubleshoot application and infrastructure issues at L1/L2 level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Assess customer IT environments and system requirements to tailor solutions.
• Recommend configuration improvements and best practices for customer environments.
• Collaborate with L3 support, Product Development, Quality, IT, and global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality issues; maintain knowledge base.

Skills

Technical support

English communication

Windows IT environments

Log analysis

Problem solving

Independent work

Customer-focused

Education

BSc in Information Technology / Computer Science / Engineering

Tools

Windows Server administration

SQL databases

Application deployment

Job description

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world.

As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions.

This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers.

Your responsibilities:

• Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
• Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
• Troubleshoot application and infrastructure-related issues at L1/L2 support level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Analyze customer IT environments and system requirements.
• Recommend configuration improvements and best practices for customer environments.
• Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality-related issues.
• Maintain and expand the knowledge base and support documentation.
• Track, update, and monitor support cases to ensure timely resolution and communication.

LabX is a laboratory software platform that integrates laboratory instruments into a single ecosystem. The solution supports instrument connectivity, database communication, system configuration, software licensing, and IT infrastructure requirements. Our team focuses on the technical and system-related aspects of the platform, helping customers ensure stable and efficient operation of their laboratory environments.

Interested?

What You Need to Succeed

• Good command of English (minimum B2), with confidence in both written and spoken communication.
• Experience in technical support, application support, IT support, system administration, or a similar technical role.
• Understanding of Windows-based IT environments, Active Directory/LDAP, computer networks, and troubleshooting methodologies.
• Familiarity with log analysis, incident investigation, and problem-solving techniques.
• Strong analytical thinking and ability to diagnose and resolve technical issues.
• Excellent communication skills and ability to explain technical concepts to different audiences.
• Ability to work independently, prioritize tasks, and take ownership of customer issues.
• Customer-focused attitude with a proactive and solution-oriented mindset

Nice to have:

• Familiarity with enterprise software, Windows Server administration, SQL databases, and application deployment.
• Experience in laboratory, scientific, or regulated environments.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Whether your experience comes from studies, internships, or previous technical roles, what matters most is your curiosity, problem-solving mindset, and passion for technology. Join us to work with international teams and develop your skills while supporting a strategic software solution used worldwide.

Our Offer to You:

• Contract of employment - umowa o pracę (we want you to join us for a long run ;))
• Possibility to work in an international environment with a multicultural team and have a big impact on employees engagement,
• Annual bonus,
• Hybrid work model (3 days of work from the office and 2 days of work from home),
• Medicover medical care with basic dental package,
• Possibility to extend medical care to the Damian Medical Center,
• Possibility to extend medical care to family members,
• Warta life insurance with possible extension for your family members,
• Festive benefits paid in April and December,
• Medicover sport card,
• Language courses,
• Paid employee referral program,
• Fruity Wednesdays,
• Cultural events for employees and families,
• Space for your initiatives, charity & CSR actions,
• Supporting your development through a vast training offer,
• Discounts for meals and beauty products at the Business Park,
• Diverse and inclusive workplace.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates,
• Phone screening with a recruiter (approx. 15 min),
• Initial interview with the Manager F2F meeting in Warsaw office: to be confirmed if we will manage that with one meeting or will split for shorter slots.

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.