Application Support Specialist LabX (All genders)

Mettler Toledo; Polska; On-site; PLN 42,000 - 70,000; Full time

Job summary

Mettler Toledo Llc is looking for a dedicated technical support specialist to help customers worldwide with LabX software. You will handle tickets, email, and online meetings to resolve issues and optimize performance across diverse IT environments.

You will analyze logs, coordinate with L3 teams, and contribute to knowledge base updates while engaging with global stakeholders and customers in a collaborative, fast-paced setting.

Qualifications

• Experience in technical support for software platforms.
• Ability to analyze logs and diagnose issues.
• Strong communication with global teams.

Responsibilities

• Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
• Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
• Troubleshoot application and infrastructure-related issues at L1/L2 support level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Analyze customer IT environments and system requirements.
• Recommend configuration improvements and best practices for customer environments.
• Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality-related issues.
• Maintain and expand the knowledge base and support documentation.
• Track, update, and monitor support cases to ensure timely resolution and communication.

Skills

Technical support

L1/L2 support

IT infrastructure

Job description

Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world. As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions. This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers.

Responsibilities

• Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
• Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
• Troubleshoot application and infrastructure-related issues at L1/L2 support level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Analyze customer IT environments and system requirements.
• Recommend configuration improvements and best practices for customer environments.
• Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality-related issues.
• Maintain and expand the knowledge base and support documentation.
• Track, update, and monitor support cases to ensure timely resolution and communication.

About LabX

LabX is a laboratory software platform that integrates laboratory instruments into a single ecosystem. The solution supports instrument connectivity, database communication, system configuration, software licensing, and IT infrastructure requirements. Our team focuses on the technical and system-related aspects of the platform, helping customers ensure stable and efficient operation of their laboratory environments.