PLM Solutions Specialist: 2nd Level IT Support

Mettler Toledo AG; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Mettler Toledo AG in Warszawa is seeking an IT Support Specialist to join the PLM/BOM team. You will provide 2nd level support for R&D units, focusing on creating and releasing production data and supporting the American market.

The role requires coordinating with Product Owner and Business Analysis, maintaining user guides, executing test scripts, and conducting training for new functionalities.

Responsibilities

• Support end-to-end PLM data workflow from Product Structure to BOM release
• Provide tier 2 IT support by troubleshooting with power users and Tier 1 support
• Identify improvements to functionalities, performance, automation, usability, and robustness
• Contribute to evolving global process templates, design guidelines, and quality checks
• Maintain user manuals and process guides for power users
• Execute and maintain test scripts to ensure solution quality
• Support upgrade projects through all phases until production delivery
• Conduct user training for new and updated functionalities

Job description

Mettler Toledo AG in Warszawa is seeking an IT Support Specialist to join the PLM/BOM team. You will provide 2nd level support for R&D units, focusing on creating and releasing production data and supporting the American market.

The role requires coordinating with Product Owner and Business Analysis, maintaining user guides, executing test scripts, and conducting training for new functionalities.