Senior Lab Operations & Troubleshooting Engineer

UST; Województwo pomorskie; On-site; PLN 90,000 - 120,000; Full time

Job summary

UST is seeking a Senior Lab Support Engineer to lead complex lab operations and provide hands-on technical support within client validation environments. The role focuses on advanced troubleshooting, root cause analysis, hardware readiness, technical escalations, and continuous improvement of lab operations. Job location: Gdansk, Poland.

On-site. You will develop new procedures, mentor junior engineers, and coordinate with onsite teams to ensure validation platforms remain reliable and ready for

Qualifications

• Bachelor's degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or related discipline.
• Strong experience in lab support, hardware validation, engineering support, or technical operations.
• Advanced troubleshooting and root cause analysis across hardware, OS, firmware, networking, and infrastructure.
• Strong knowledge of Linux and remote system troubleshooting.
• Experience with hardware qualification, platform recovery, diagnostics, and infra readiness.

Responsibilities

• Lead complex lab troubleshooting, debugging, system recovery, and technical escalations.
• Perform root cause analysis for hardware, infrastructure, platform, and operational issues.
• Develop new recovery and troubleshooting procedures where documented solutions do not exist.
• Drive resolution of high-priority technical issues and coordinate activities with Client stakeholders and onsite teams.
• Support lab planning, infrastructure readiness, system setup, and hardware qualification.
• Monitor hardware availability and ensure validation platforms remain operational and ready for engineering use.
• Optimize lab workflows and identify opportunities to improve operational efficiency and reliability.
• Support inventory governance, hardware tracking, and lab asset management.
• Develop and maintain technical procedures, operational documentation, and knowledge articles.
• Provide technical leadership, mentoring, and guidance to Lab Support Engineers and Technicians.
• Lead continuous improvement initiatives and implement preventive actions for recurring issues.
• Ensure operational activities meet defined service levels and KPIs.

Skills

Lab support

Root cause analysis

Linux

Hardware validation

Troubleshooting

Stakeholder management

Documentation

Leadership

Education

Bachelor's degree in related field

Tools

SSH

KVM

GTA Toolkit

Python scripting

Bash

PowerShell

Job description

UST is seeking a Senior Lab Support Engineer to lead complex lab operations and provide hands-on technical support within client validation environments. The role focuses on advanced troubleshooting, root cause analysis, hardware readiness, technical escalations, and continuous improvement of lab operations. Job location: Gdansk, Poland.

On-site. You will develop new procedures, mentor junior engineers, and coordinate with onsite teams to ensure validation platforms remain reliable and ready for