Global LabX Support Specialist

Mettler-Toledo International, Inc; Województwo mazowieckie; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work model (3 days in office, 2

Medicover medical care

Family medical extensions

Life insurance

Language courses

CSR & charity actions

Training & development

Employee referral program

Job summary

METTLER TOLEDO is expanding its LabX Help team to provide technical support for the LabX software platform across Europe, Asia, and other regions. The role focuses on solving IT issues, analyzing logs, and collaborating with cross-functional teams to ensure stable software operation in customer environments.

The ideal candidate will have strong English communication, experience in technical IT support, and a proactive, solution-oriented mindset.

Qualifications

• Experience in technical support, application support, IT support, system administration, or similar role.
• Understanding of Windows-based IT environments, Active Directory/LDAP, networks, and troubleshooting methodologies.
• Familiarity with log analysis, incident investigation, and problem-solving techniques.

Responsibilities

• Provide technical support for the LabX platform through ticketing, email, and online meetings.
• Analyze and resolve issues related to software installation, configuration, updates, and performance.
• Troubleshoot application and infrastructure issues at L1/L2 level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Assess customer IT environments and system requirements to tailor solutions.
• Recommend configuration improvements and best practices for customer environments.
• Collaborate with L3 support, Product Development, Quality, IT, and global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality issues; maintain knowledge base.

Skills

Technical support

English communication

Windows IT environments

Log analysis

Problem solving

Independent work

Customer-focused

Education

BSc in Information Technology / Computer Science / Engineering

Tools

Windows Server administration

SQL databases

Application deployment

Job description

METTLER TOLEDO is expanding its LabX Help team to provide technical support for the LabX software platform across Europe, Asia, and other regions. The role focuses on solving IT issues, analyzing logs, and collaborating with cross-functional teams to ensure stable software operation in customer environments.

The ideal candidate will have strong English communication, experience in technical IT support, and a proactive, solution-oriented mindset.