Application Support Specialist LabX (All genders)

Mettler Toledo Llc; Warszawa; Hybrid; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Contract of employment - umowa o pracę

Hybrid work model

Annual bonus

Medicover medical care

Life insurance

Wellbeing activities

Language courses

CSR and charitable actions

Job summary

Mettler Toledo Llc is seeking a Technical Support Specialist LabX to join our global LabX Help team, supporting customers across Europe, Asia, LATAM and beyond. You will handle tickets, emails, and online meetings to deliver technical assistance.

You will analyze installation, configuration, updates, and performance issues; troubleshoot L1/L2 problems; investigate logs; work with L3, Product Development, Quality and IT; maintain knowledge base; document findings and communicate progress with

Qualifications

• Experience in technical/support roles with IT systems.
• Familiarity with Windows-based IT environments and networking.
• Understanding of log analysis and incident investigation.
• Strong communication and problem-solving skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide technical support for LabX via ticketing, email and online meetings.
• Analyze and resolve issues related to installation, configuration, updates and performance.
• Troubleshoot L1/L2 issues and investigate logs for diagnostics.
• Assess customer IT environments and system requirements to optimize configuration.
• Coordinate with L3, Product Development, Quality, IT and global teams.
• Document findings and solutions; maintain knowledge base.
• Track and monitor support cases to ensure timely resolutions.

Skills

Technical support experience

IT support

Windows troubleshooting

AD/LDAP understanding

Networking concepts

Log analysis

Analytical thinking

Communication skills

Independent worker

Customer-focused

Education

Bachelor's degree in IT or related field

Tools

Active Directory/LDAP

Windows Server

SQL basics

Job description

Our Opening and Your Responsibilities

Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world.

As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions.

This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers.

The internal job title visible on the contract will be: Technical Support Specialist LabX.

Your responsibilities:

• Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
• Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
• Troubleshoot application and infrastructure-related issues at L1/L2 support level.
• Investigate logs and diagnose system, connectivity, and networking problems.
• Analyze customer IT environments and system requirements.
• Recommend configuration improvements and best practices for customer environments.
• Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
• Participate in online meetings with customers and market organizations worldwide.
• Document findings, solutions, and quality-related issues.
• Maintain and expand the knowledge base and support documentation.
• Track, update, and monitor support cases to ensure timely resolution and communication.

About LabX

LabX is a laboratory software platform that integrates laboratory instruments into a single ecosystem. The solution supports instrument connectivity, database communication, system configuration, software licensing, and IT infrastructure requirements. Our team focuses on the technical and system-related aspects of the platform, helping customers ensure stable and efficient operation of their laboratory environments.

Interested?

What You Need to Succeed

• Good command of English (minimum B2), with confidence in both written and spoken communication.
• Experience in technical support, application support, IT support, system administration, or a similar technical role.
• Understanding of Windows-based IT environments, Active Directory/LDAP, computer networks, and troubleshooting methodologies.
• Familiarity with log analysis, incident investigation, and problem-solving techniques.
• Strong analytical thinking and ability to diagnose and resolve technical issues.
• Excellent communication skills and ability to explain technical concepts to different audiences.
• Ability to work independently, prioritize tasks, and take ownership of customer issues.
• Customer-focused attitude with a proactive and solution-oriented mindset

Nice to have:

• Familiarity with enterprise software, Windows Server administration, SQL databases, and application deployment.
• Experience in laboratory, scientific, or regulated environments.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Whether your experience comes from studies, internships, or previous technical roles, what matters most is your curiosity, problem-solving mindset, and passion for technology.

Join us to work with international teams and develop your skills while supporting a strategic software solution used worldwide.

Our Offer to You

• Contract of employment - umowa o pracę (we want you to join us for a long run ;))
• Possibility to work in an international environment with a multicultural team and have a big impact on employees engagement,
• Annual bonus,
• Hybrid work model (3 days of work from the office and 2 days of work from home),
• Medicover medical care with basic dental package,
• Possibility to extend medical care to the Damian Medical Center,
• Possibility to extend medical care to family members,
• Warta life insurance with possible extension for your family members,
• Festive benefits paid in April and December,
• Medicover sport card,
• Language courses,
• Paid employee referral program,
• Wellbeing activities*
• Fruity Wednesdays,
• Cultural events for employees and families,
• Space for your initiatives, charity & CSR actions,
• Supporting your development through a vast training offer,
• Discounts for meals and beauty products at the Business Park,
• Diverse and inclusive workplace.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates,
• Phone screening with a recruiter (approx. 15 min),
• Initial interview with the Manager: format to be confirmed. It may be split into two shorter sessions—one via videoconference and one face-to‑to‑face.

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.