Global Implementation & Customer Success Lead

World Tech Recruiting; Polen; Remote; PLN 120.000 - 180.000; Vollzeit

Zusammenfassung

World Tech Recruiting is seeking an Implementation & Customer Success Specialist for B2B SaaS serving Mining / FIFO Operations. The role leads deployments, configures systems, and trains users while ensuring long-term adoption across client stakeholders.

You will travel internationally (15–30%), coordinate logistics, and collaborate with engineering on integrations and data setups to deliver a seamless onboarding and ongoing success.

Qualifikationen

• 3+ years of experience in Implementation / Customer Success / Onboarding within a B2B SaaS environment.
• Experience managing client-facing implementations or complex projects.
• Hands-on experience configuring software systems or managing complex operational workflows.

Aufgaben

• Lead client kickoffs and guide requirements, timelines, and deliverables.
• Run structured discovery sessions to understand operational workflows.
• Configure system environments (sites, rooms, transport resources, users, permissions, workflows).
• Coordinate with engineering on custom development for clients, integrations, data setup, and other technical requirements.
• Support user acceptance testing (UAT) for client deployments and prepare clients for go-live.
• Deliver training sessions to client teams across different functions.
• Manage ongoing client relationships (including upsells), check-ins, and system enhancements.
• Troubleshoot issues, determining whether they are configuration, data, or system-related.
• Diagnose whether a client issue is a bug, a misconfiguration, a data problem, or intended system behavior for that client's setup.

Kenntnisse

Client onboarding

B2B SaaS

Project management

English communication

Multi-client management

Tools

SQL

Jobbeschreibung

World Tech Recruiting is seeking an Implementation & Customer Success Specialist for B2B SaaS serving Mining / FIFO Operations. The role leads deployments, configures systems, and trains users while ensuring long-term adoption across client stakeholders.

You will travel internationally (15–30%), coordinate logistics, and collaborate with engineering on integrations and data setups to deliver a seamless onboarding and ongoing success.