Customer Success Manager (Enterprise HCM) - US Markets

Darwinbox; Polska; On-site; PLN 350,000 - 545,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid time off

Remote within the U.S.

Job summary

Darwinbox is seeking a Customer Success Manager to drive strategic success and transformations of HR systems for US markets. You will bridge business needs and technology, focusing on engagement, product adoption, and long-term partnerships while identifying cross-sell opportunities.

This role requires at least 6 years in customer success in HR/HCM, strong stakeholder management, and data-driven decision making.

Qualifications

• Minimum 6+ years in customer success or HR/HCM domain.
• Proven ability to drive cross-sell and upsell opportunities.
• Data-driven with ability to analyze success metrics.
• Strong stakeholder management and communication skills.

Responsibilities

• Optimize customer success processes to improve outcomes.
• Drive customer advocacy, engagement, and references.
• Boost product adoption for HR SaaS needs.
• Identify and pursue cross-sell and upsell opportunities.
• Maximize renewals and foster long-term partnerships.
• Collaborate with sales, marketing, and product teams.

Skills

Customer success

Sales acumen

Stakeholder management

Data-driven

Adaptability

Job description

Customer Success Manager (Enterprise HCM) - US Markets Remote- Houston, Texas, United States ..+ 15 6 - 8 Years Full-time

Job Description

Role: CustomerSuccess Manager

Location: United States - Remote

Darwinbox is the fastest-growing HR technology platform,designing the future of work by building the world's best HR tech, driven by afierce focus on employee experience and customer success, and continuous,iterative innovation. We are the preferred choice of 900+ global enterprises tomanage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local aswell as global players in the enterprise technology space (such as SAP, Oracle,and Workday). The firm has acquired notable customers ranging from largeconglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu DhabiDepartment of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta,Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS FacilitiesManagement, VNG Corporation, and many more.

Our vision of building a world-class product companyfrom Asia is backed by marquee global investors like Microsoft, Salesforce,Sequoia Capital, and Lightspeed Venture Partners.

About the role:

Weare seeking a Customer Success Manager to play a critical rolein driving the strategic success and transformation of HR systems. You willserve as a bridge between business needs andtechnology, leveraging your expertise to drive impactfuloutcomes in workforce management. You will focus on improving customerengagement, product adoption, and ensuring long-term partnerships, whilealso identifying cross-sell and upsell opportunities to maximizecustomer value.

Reporting:

Customer Successhead

Key Responsibilities

• Optimize Customer SuccessProcesses: Leverage innovative tools andtechnologies to enhance the efficiency and effectiveness of customersuccess processes, driving improved outcomes for customers.
• Customer Advocacy & Engagement: Curatecompelling case studies, testimonials, and references to highlightcustomer success stories and ensure continuous engagement.
• Boost Product Adoption: Developand execute strategies to enhance product usage and adoption tailored toHR SaaS needs.
• Cross-sell and Upsell: Identify andpursue cross-sell and upsell opportunities to expand product usage withinexisting accounts, increasing customer lifetime value.
• Maximize Renewals: Drivestrategies that maximize customer renewals and foster long-termpartnerships by understanding customer needs and aligning solutions.
• Collaborate Across Teams: Workclosely with sales, marketing, and product development teams to ensure seamlesscustomer experience and a unified product roadmap.
• Client Relationship Management: Buildand maintain trusted relationships with key stakeholders, usingclient feedback to influence product innovation and enhancements.

Qualifications:

• Experience: Minimum 6+years of experience in customer success or a similar role within the HR orHCM space, with a proven track record of driving customeroutcomes and identifying cross-sell/upsell opportunities.
• Adaptability: Abilityto thrive in a fast-paced, evolving environment while balancing strategicthinking and execution.
• Sales Acumen: Provenability to identify and execute on cross-sell and upsellopportunities, contributing to increased revenue.
• Data-Driven: Abilityto analyze and interpret customer success metrics, makinginformed decisions that drive results.
• Stakeholder Management: Experience in buildingand maintaining relationships with key stakeholders, bothinternally and externally.
• Comprehensivebenefits package including medical insurance plan, 401K, and paid timeoff.
• Flexible workarrangements (remote within the U.S.).
• Professionalgrowth and international career opportunities within a fast-scaling globalorganization.

Work Authorization

Applicantsmust be currently authorized to work in the United States.

Darwinboxis proud to be an Equal Employment Opportunity employer. We celebrate diversityand are committed to creating an inclusive environment for all employees. Allqualified applicants will be considered without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age,disability, veteran status, or any other legally protected status.