Global HR Process Optimization & Controls Manager

Aon plc; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Aon is seeking a People Process Optimization & Controls Manager to lead HR controls, data quality, and process optimization for Workday HCM, ensuring reliable, well-governed People processes and a superior colleague experience.

You will collaborate with People Operations, HR Technology, Finance, and process owners to improve service delivery and operational effectiveness across a global organization, driving governance and continuous improvement.

Qualifications

• Experience leading teams in HR Operations or Shared Services.
• Strong understanding of HR data structures, governance, and risk management.
• Experience with Workday HCM including processes, testing, and releases.
• Excellent stakeholder management, communication, and analytical/problem-solving skills.
• Bachelor’s degree in HR, Business, or related field and fluent English.

Responsibilities

• Lead HR data quality, control, and audit activities across Workday HCM.
• Drive continuous improvement to simplify and optimize HR processes.
• Manage governance frameworks, risk identification, and issue escalation.
• Oversee Workday change support, testing, and release readiness.
• Partner with People Operations and HR tech, Finance, and process owners.
• Establish reporting and governance routines to track risks and performance.
• Lead and develop a team, fostering accountability and knowledge sharing.
• Ensure SOPs, control descriptions, and job aids are maintained.

Job description

Aon is seeking a People Process Optimization & Controls Manager to lead HR controls, data quality, and process optimization for Workday HCM, ensuring reliable, well-governed People processes and a superior colleague experience.

You will collaborate with People Operations, HR Technology, Finance, and process owners to improve service delivery and operational effectiveness across a global organization, driving governance and continuous improvement.