People Process Optimization & Controls Manager

Aon plc; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Aon is seeking a People Process Optimization & Controls Manager to lead HR controls, data quality, and process optimization for Workday HCM, ensuring reliable, well-governed People processes and a superior colleague experience.

You will collaborate with People Operations, HR Technology, Finance, and process owners to improve service delivery and operational effectiveness across a global organization, driving governance and continuous improvement.

Qualifications

• Experience leading teams in HR Operations or Shared Services.
• Strong understanding of HR data structures, governance, and risk management.
• Experience with Workday HCM including processes, testing, and releases.
• Excellent stakeholder management, communication, and analytical/problem-solving skills.
• Bachelor’s degree in HR, Business, or related field and fluent English.

Responsibilities

• Lead HR data quality, control, and audit activities across Workday HCM.
• Drive continuous improvement to simplify and optimize HR processes.
• Manage governance frameworks, risk identification, and issue escalation.
• Oversee Workday change support, testing, and release readiness.
• Partner with People Operations and HR tech, Finance, and process owners.
• Establish reporting and governance routines to track risks and performance.
• Lead and develop a team, fostering accountability and knowledge sharing.
• Ensure SOPs, control descriptions, and job aids are maintained.

Job description

Are you passionate about improving HR processes and ensuring high-quality people data?

Do you enjoy leading teams, driving continuous improvement, and creating strong operational controls in a global environment?

Join Aon’s People Operations team and help shape efficient, controlled, and colleague-focused HR services! This is a hybrid role with the flexibility to work both virtually and from one of our Aon offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As the People Process Optimization & Controls Manager, you will lead teams responsible for HR controls, data quality, process optimization, and operational support for Workday HCM. You will play a key role in ensuring that People processes are reliable, well-governed, and continuously improved while creating an excellent colleague experience.

Your responsibilities will include:

• Leading HR data quality, control, and audit activities to ensure accuracy, integrity, and compliance across Workday HCM and related People processes.
• Driving continuous improvement initiatives that simplify, standardize, and optimize HR processes while enhancing efficiency and user experience.
• Managing governance frameworks, risk identification, issue resolution, and escalation processes to strengthen operational control and compliance.
• Overseeing support for Workday process changes, including testing, impact assessments, release readiness activities, and adoption of new capabilities.
• Partnering with People Operations leaders, HR Technology teams, Finance, process owners, and other stakeholders to improve service delivery and operational effectiveness.
• Establishing reporting, service performance measures, and governance routines that provide visibility into risks, priorities, and performance outcomes.
• Leading, coaching, and developing a team of professionals while fostering a culture of accountability, collaboration, knowledge sharing, and continuous improvement.
• Ensuring process documentation, standard operating procedures, control descriptions, and job aids are maintained and updated to support operational excellence.

How this opportunity is different

This role offers the opportunity to influence the future of People Operations within an international organization. You will work at the intersection of HR operations, people data, governance, technology, and ongoing improvement, helping develop how HR services are delivered across Aon.

You will collaborate closely with global talent management leaders, HR systems groups, finance associates, process owners, and business partners while leading a team dedicated to improving service quality and colleague experience. Your work will have a direct impact on data integrity, operational efficiency, risk management, and the overall effectiveness of HR processes worldwide.

Skills and experience that will lead to success

• Experience leading teams within HR Operations, Shared Services, HR Systems, Process Excellence, Data Quality, Audit, or related operational environments.
• Strong understanding of HR data structures, governance, controls, operational risk management, and continuous improvement methodologies.
• Experience working with Workday HCM or a comparable Human Capital Management platform, including business processes, testing, releases, and change implementation.
• Excellent stakeholder management, communication, analytical, and problem-solving skills, with the ability to influence across a global matrix organization.
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) and fluent English, with a commitment to integrity, inclusion, accountability, and high-quality service delivery.

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