Global HR Operations Lead, Team & Process Improvement

SC Johnson; Warszawa; Hybrid; PLN 145,000 - 191,000; Full time

Benefits offered by this job

Medical Insurance

Lunch Card

Sport Card

Employee Assistance Program

Glasses Reimbursement

Smart Working

Job summary

SC Johnson in Warsaw seeks an HR Operations Team Leader (Associate Manager, HR Delivery Center) to guide a team of Senior Associates, Associates and Interns delivering data administration, payroll inputs, benefits and onboarding/offboarding support.

You will partner with local HR business partners across Western Europe plus MENAPT, drive service quality, and coach team members in a diverse FMCG environment while using Workday and ServiceNow.

Qualifications

• Bachelor’s or master’s degree in business, HR, or related discipline.
• At least 3 years of experience in managing a team.
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred.
• Experience with Workday and ServiceNow is an asset.
• Fluent English; additional French is a plus.

Responsibilities

• Manage the HR Operations Associates team to support in-scope countries.
• Coordinate the team to ensure workload is effectively managed.
• Review and manage individuals’ performance and development plans.
• Provide guidance and support to the team, resolve problems and deal with escalations.
• Review the KPI dashboards on a daily basis, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes.
• Respond to employees’ questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Work on automation and improvement of existing processes in collaboration with technical team.
• Ensure proper flow of communication between the team and business partners and stakeholders.
• Train and onboard team members
• Work hands-on on the cases if needed

Skills

Team leadership

English proficiency

Workday

ServiceNow

HR Shared Services

Stakeholder management

Education

Bachelor’s or master’s degree in business, HR, or related discipline

Tools

Workday

ServiceNow

Ticket management

Knowledge management

Job description

SC Johnson in Warsaw seeks an HR Operations Team Leader (Associate Manager, HR Delivery Center) to guide a team of Senior Associates, Associates and Interns delivering data administration, payroll inputs, benefits and onboarding/offboarding support.

You will partner with local HR business partners across Western Europe plus MENAPT, drive service quality, and coach team members in a diverse FMCG environment while using Workday and ServiceNow.