HR Operations Team Leader

SC Johnson; Warszawa; Hybrid; PLN 145,000 - 191,000; Full time

Benefits offered by this job

Medical Insurance

Lunch Card

Sport Card

Employee Assistance Program

Glasses Reimbursement

Smart Working

Job summary

SC Johnson in Warsaw seeks an HR Operations Team Leader (Associate Manager, HR Delivery Center) to guide a team of Senior Associates, Associates and Interns delivering data administration, payroll inputs, benefits and onboarding/offboarding support.

You will partner with local HR business partners across Western Europe plus MENAPT, drive service quality, and coach team members in a diverse FMCG environment while using Workday and ServiceNow.

Qualifications

• Bachelor’s or master’s degree in business, HR, or related discipline.
• At least 3 years of experience in managing a team.
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred.
• Experience with Workday and ServiceNow is an asset.
• Fluent English; additional French is a plus.

Responsibilities

• Manage the HR Operations Associates team to support in-scope countries.
• Coordinate the team to ensure workload is effectively managed.
• Review and manage individuals’ performance and development plans.
• Provide guidance and support to the team, resolve problems and deal with escalations.
• Review the KPI dashboards on a daily basis, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes.
• Respond to employees’ questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Work on automation and improvement of existing processes in collaboration with technical team.
• Ensure proper flow of communication between the team and business partners and stakeholders.
• Train and onboard team members
• Work hands-on on the cases if needed

Skills

Team leadership

English proficiency

Workday

ServiceNow

HR Shared Services

Stakeholder management

Education

Bachelor’s or master’s degree in business, HR, or related discipline

Tools

Workday

ServiceNow

Ticket management

Knowledge management

Job description

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

HR Operations Team Leader

Internal title - Associate Manager, HR Delivery Center

Location: Warsaw

Function: HR operation

Overview

HR Operations Team Leader will manage a team of Senior Associates/ Associates/Interns to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Benefits Administration, Onboarding and Offboarding administration, policies and procedures.

This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.

If you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.

Responsibilities

• Manage the HR Operations Associates team to support in-scope countries (Western Europe plus MENAPT countries)
• Coordinate the team to ensure workload is effectively managed
• Review and manage individuals’ performance and development plans
• Provide guidance and support to the team, resolve problems and deal with escalations
• Review the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes
• Respond to employees’ questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Work on automation and improvement of existing processes in collaboration with technical team
• Ensure proper flow of communication between the team and business partners and stakeholders
• Train and onboard team members
• Work hands-on on the cases if needed

Experience you’ll bring:

• Bachelor’s or master’s degree in business, HR, or related discipline required
• At least 3 years of experience in managing team
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
• Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
• Full proficiency in English is a must
• HR experience with one of these countries would be an asset: Western Europe plus MENAPT countries
• Experience with Migration of HR processes from countries to a Regional HR Shared Service Center.
• Experience with automation of processes would be an asset
• Fluent English, additional proficiency in French is a plus.

Behaviors you’ll need:

• Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
• Ability to work effectively in an environment subject to changing priorities and short deadlines
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Strong process-orientation and process improvement mindset

What’s in it for you?

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.

Health & Wellbeing

• Medical Insurance
• Lunch Card
• Sport Card
• Employee Assistance Program
• Glasses Reimbursement

Learning & Working Environment

• Training and courses co-financing
• Smart Working
• Drinks & Fruit Basket
• „Family & Friends” Referral Program

Financial Benefits

• Life Insurance
• Additional Pension Contribution
• Global Profit Sharing Bonus
• Long Service Awards
• Christmas & Easter Voucher
• Emergency Payment
• Vacation Payment

You need to be eligible to work in the country of application.

This role is not eligible for relocation.
Remote work is available once a week for eligible employees.

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member.

Come join us and make an impact through iconic global brands.

GO FURTHER WITH OUR FAMILY

The expected gross salary range for this position is between 13000,00 PLN - 17100,00 PLN. Job related skills, experience, and education, will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive, and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.