Global Head of Outsourcing

Helprise; Warszawa; Hybrid; PLN 900,000 - 1,100,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Development budget

Flexible work model

Job summary

Helprise is seeking an experienced Global Head of Outsourcing to lead and develop the Group-wide outsourcing governance framework across multiple entities and jurisdictions. You will set global standards for the full outsourcing lifecycle, align with EBA Outsourcing Guidelines and DORA, and coordinate risk-based assessments with senior stakeholders.

You will oversee Registers of Information, monitor third-party risk, and guide Local Outsourcing Managers while preparing consolidated reports for

Qualifications

• Significant experience in outsourcing governance, third-party risk management, vendor management, operational risk or a related area within financial services.
• Experience in leading or developing a Group-wide / international function across multiple entities or jurisdictions.
• Expert knowledge of EBA Outsourcing Guidelines and DORA, including relevant technical standards and the Register of Information.
• Proven experience designing and implementing outsourcing governance frameworks, registers and governance processes.
• Experience working with financial institutions, banks, fintechs, payment or e-money institutions; cross-border operations is highly desirable.
• Experience engaging with regulators, auditors and senior management.
• Strong understanding of third-party risk, sub-outsourcing, concentration risk, operational resilience and exit planning.
• Excellent stakeholder management, communication, influencing and negotiation skills, with the ability to explain complex regulatory and risk topics to executive-level audiences.
• Strong analytical, strategic and problem-solving skills.

Responsibilities

• Own and continuously develop the Group Outsourcing governance framework, including policies, procedures, methodologies and standards.
• Define and oversee global standards for the end-to-end outsourcing lifecycle.
• Coordinate Group-level outsourcing assessments, approvals and governance reviews, including identification of CIFs and material outsourcing arrangements.
• Ensure the outsourcing framework remains aligned with EBA Outsourcing Guidelines, DORA and related regulatory requirements.
• Oversee the quality and consistency of Outsourcing and DORA Registers of Information across entities.
• Monitor third-party risk, sub-outsourcing, concentration risk and cross-entity dependencies and escalation of material risks where required.
• Define and oversee standards for contractual requirements, exit planning and operational resilience.
• Support supervisory inspections, audits and regulatory information requests, and coordinate remediation of Group-level findings.
• Provide functional leadership, guidance and expertise to Local Outsourcing Managers across different jurisdictions.
• Prepare consolidated reporting for senior management and the Executive Risk and Compliance Committee, covering outsourcing risks, critical providers, incidents, concentration risks, audit findings and exit readiness.
• Work closely with Group Risk, Compliance, TPRM, Legal, Procurement, Technology and business stakeholders to ensure effective governance and consistent practices across the organisation.
• Communicate regulatory and framework changes clearly to local entities and senior stakeholders, including their potential risk and business impact.

Education

A degree in Law, Finance, Business, Economics, Risk Management or a related field

Job description

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for an experienced Global Head of Outsourcing to lead and develop the Group-wide outsourcing governance framework across multiple entities and jurisdictions.

In this role, you will be responsible for setting global standards for the full outsourcing lifecycle - from identification and risk assessment, through approval, contracting and onboarding, to ongoing monitoring, remediation and exit. You will work closely with senior stakeholders across Risk, Compliance, Legal, Procurement, Technology, Operational Resilience and Service Management, while providing functional guidance to Local Outsourcing Managers.

The role is particularly focused on ensuring regulatory compliance, effective third-party risk management and consistent outsourcing governance across the Group, while respecting the decision-making responsibilities of local regulated entities.

YOU WILL

• Own and continuously develop the Group Outsourcing governance framework, including policies, procedures, methodologies and standards.
• Define and oversee global standards for the end-to-end outsourcing lifecycle.
• Coordinate Group-level outsourcing assessments, approvals and governance reviews, including the identification of critical or important functions (CIFs) and material outsourcing arrangements.
• Ensure the outsourcing framework remains aligned with EBA Outsourcing Guidelines, DORA and related regulatory requirements.
• Oversee the quality and consistency of Outsourcing and DORA Registers of Information across entities.
• Monitor third-party risk, sub-outsourcing, concentration risk and cross-entity dependencies and escalation material risks where required.
• Define and oversee standards for contractual requirements, exit planning and operational resilience.
• Support supervisory inspections, audits and regulatory information requests, and coordinate remediation of Group-level findings.
• Provide functional leadership, guidance and expertise to Local Outsourcing Managers across different jurisdictions.
• Prepare consolidated reporting for senior management and the Executive Risk and Compliance Committee, covering outsourcing risks, critical providers, incidents, concentration risks, audit findings and exit readiness.
• Work closely with Group Risk, Compliance, TPRM, Legal, Procurement, Technology and business stakeholders to ensure effective governance and consistent practices across the organisation.
• Communicate regulatory and framework changes clearly to local entities and senior stakeholders, including their potential risk and business impact.

YOU NEED

• Significant experience in outsourcing governance, third-party risk management, vendor management, operational risk or a related area within financial services.
• Experience in leading or developing a Group-wide / international function across multiple entities or jurisdictions.
• Expert knowledge of EBA Outsourcing Guidelines and DORA, including relevant technical standards and the Register of Information.
• Proven experience designing and implementing outsourcing governance frameworks, registers and governance processes.
• Experience working with financial institutions, banks, fintechs, payment or e-money institutions; experience with cross-border operations is highly desirable.
• Experience engaging with regulators, auditors and senior management.
• Strong understanding of third-party risk, sub-outsourcing, concentration risk, operational resilience and exit planning.
• Excellent stakeholder management, communication, influencing and negotiation skills, with the ability to explain complex regulatory and risk topics to executive-level audiences.
• Strong analytical, strategic and problem-solving skills.
• A degree in Law, Finance, Business, Economics, Risk Management or a related field.
• Relevant professional certification, such as CTPRP, CRISC or an operational risk qualification, would be an advantage.

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Various forms of cooperation
At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.