Local Outsourcing Manager

Helprise; Warszawa; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Individual development budget

Lumina Learning resources

Team events

Job summary

Helprise is seeking a Local Outsourcing Manager to own and coordinate the local outsourcing governance framework, ensuring alignment with Group policies and local regulatory requirements in Warsaw.

You will monitor the full outsourcing lifecycle from identification through onboarding to exit, coordinate CIF classifications, track KPIs and risk, and serve as the primary local interface with risk, compliance, legal and procurement teams.

Qualifications

• Experience in outsourcing, third-party risk or operational risk in financial services.
• Strong knowledge of DORA, EBA guidelines and ICT third-party risk.
• Experience with inventories, due diligence, risk assessments and governance reporting.
• Experience monitoring KPIs, SLAs and third-party performance.
• Understanding of outsourcing lifecycle management including risk assessment and exit planning.
• Ability to coordinate across local and Group functions in a regulatory environment.
• Strong stakeholder management, communication and influencing skills.
• Analytical, organizational and problem-solving abilities.
• Ability to challenge stakeholders constructively and elevate risks.

Responsibilities

• Own and coordinate the local outsourcing governance framework and standards.
• Implement Group policies locally and align with local regulations.
• Monitor the outsourcing lifecycle from identification to exit.
• Coordinate assessments and governance reviews, classify CIFs.
• Monitor performance against KPIs, KRIs and SLAs; coordinate remediation.
• Review outsourcing risk assessments from regulatory and business perspectives.
• Maintain oversight of sub-outsourcing arrangements and concentration risks.
• Maintain accurate local Outsourcing and DORA Registers.
• Coordinate regulatory notifications, inspections and audits.
• Ensure local arrangements comply with DORA and EBA guidelines.
• Coordinate business continuity and exit planning for critical outsourcing.
• Identify material risks and track remediation to closure.
• Act as local interface between Group Outsourcing and stakeholders.
• Provide guidance on outsourcing governance to local teams.
• Support the local governance committee with reporting.

Skills

Outsourcing

Vendor risk

Regulatory knowledge

Governance reporting

Lifecycle management

Stakeholder management

Analytical thinking

Communication

Problem solving

Job description

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for a Local Outsourcing Manager to own and coordinate outsourcing governance for local entities. The role is responsible for ensuring that local outsourcing arrangements are properly identified, assessed, approved, documented, monitored and, where required, remediated or exited.

You will act as the local point of contact for outsourcing matters, working closely with Group Outsourcing, Service Management, Technology GRC & TPRM, Risk, Compliance and business stakeholders. The role combines regulatory governance, third-party risk management, service oversight and stakeholder coordination.

YOU WILL

• Own and coordinate the local outsourcing governance framework, procedures and standards.
• Implement applicable Group outsourcing policies locally and ensure alignment with local regulatory requirements.
• Monitor the full outsourcing lifecycle, from identification and risk assessment through approval, contracting and onboarding to ongoing monitoring, remediation and exit.
• Coordinate local outsourcing assessments and governance reviews, including the classification of critical or important functions (CIFs) and material arrangements.
• Monitor the performance of outsourced services against KPIs, KRIs and SLAs, identify issues and coordinate their resolution with relevant Group teams.
• Review and challenge outsourcing and third-party risk assessments from a local regulatory and business perspective.
• Maintain oversight of material sub-outsourcing arrangements, dependencies and concentration risks.
• Maintain accurate and complete local Outsourcing and DORA Registers.
• Coordinate regulatory notifications, submissions, supervisory requests, inspections and audits related to outsourcing.
• Ensure local outsourcing arrangements comply with DORA, EBA Outsourcing Guidelines and applicable local requirements.
• Coordinate local business continuity, disaster recovery and exit planning for critical outsourcing arrangements.
• Identify and elevate material risks, control deficiencies, service issues and regulatory findings, and track remediation through to closure.
• Act as the key local interface between Group Outsourcing and local stakeholders across Risk, Compliance, Procurement, Legal, ICT and Operational Resilience.
• Provide guidance and awareness on outsourcing governance and regulatory expectations to local stakeholders.
• Support the local outsourcing governance committee and provide regular reporting on outsourcing exposure, key risks, critical providers, incidents and regulatory developments.

YOU NEED

• Relevant experience in outsourcing, third-party/vendor risk, operational risk or a related area within financial services.
• Strong knowledge of DORA, EBA Outsourcing Guidelines, operational resilience and ICT third-party risk.
• Experience with outsourcing inventories and regulatory registers, due diligence, risk assessments and governance reporting.
• Experience monitoring service levels, KPIs, SLAs and third-party performance.
• Understanding of outsourcing lifecycle management, including risk assessment, contracting, monitoring, remediation and exit planning.
• Ability to work independently across local and Group-level functions and coordinate stakeholders in a complex regulatory environment.
• Strong stakeholder management, communication and influencing skills.
• Strong analytical, organisational and problem-solving abilities.
• Ability to challenge stakeholders constructively and elevate risks when required.

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Various forms of cooperation
At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.