Global Customer Service Agent (International)

DSV Road GmbH; Duchnice; On-site; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Employment contract

Internal training catalogue

Possibility to implement new ideas

Sports card

Private medical care

Group insurance

Sharing the costs of English course

Employee referral program

Job summary

DSV Road GmbH is seeking a Customer Service Agent International to support our overseas branches from Duchnice. The role focuses on professional email and telephone communication, processing export and import orders, and handling inquiries and quality issues across borders.

Ideal candidates will have a communicative level of English, analytical thinking, and the ability to learn quickly. The position includes an employment contract and access to internal training and various employee benefits.

Qualifications

• Communicating with clients via email and telephone according to Customer Service Standards.
• Processing export and import orders in accordance with procedures.
• Handling enquiries, irregularities and quality complaints from clients.
• Developing skills in line with the department's training plan.

Responsibilities

• Communicating with clients (the company’s overseas branches) via email and telephone, in accordance with Customer Service Standards.
• Processing export and import orders in accordance with applicable procedures.
• Handling enquiries, irregularities and quality complaints from internal and external clients.
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

Skills

Customer service

Communication

English language

Job description

DSV Road GmbH is seeking a Customer Service Agent International to support our overseas branches from Duchnice. The role focuses on professional email and telephone communication, processing export and import orders, and handling inquiries and quality issues across borders.

Ideal candidates will have a communicative level of English, analytical thinking, and the ability to learn quickly. The position includes an employment contract and access to internal training and various employee benefits.