Customer Service Agent Domestic (M/F/D)

DSV - Global Transport and Logistics; Duchnice; On-site; PLN 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive onboarding program

Internal training catalogue

Private medical care

Group insurance

Sports card

Holiday bonuses

Employee referral program

Bonus payment system

Possibility to implement new ideas

Job summary

DSV – Global transport and logistics is seeking a customer service professional to communicate with customers by email and phone, and to process domestic orders in line with procedures.

The role involves handling inquiries, irregularities, and quality complaints, while growing through the company’s training plan and onboarding program. A dynamic, inclusive workplace values initiative and development, with ongoing learning and performance-driven rewards.

Qualifications

• Communicative level of English.
• Analytical thinking skills.
• Ability to learn quickly.

Responsibilities

• Communicating with customers via email and telephone, in accordance with Customer Service Standards.
• Processing domestic orders in accordance with applicable procedures.
• Handling enquiries, irregularities and quality complaints from internal and external customers.
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

Skills

Communicative English

Analytical thinking

Ability to learn quickly

Job description

Job Req Number: 124743

Time Type: Full Time

YOUR TASKS

• Communicating with customers via email and telephone, in accordance with Customer Service Standards,
• Processing domestic orders in accordance with applicable procedures,
• Handling enquiries, irregularities and quality complaints from internal and external customers,
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

NICE TO HAVE

• Communicative level of English,
• Analytical thinking skills,
• Ability to learn quickly

OUR OFFER

• Employment contract
• Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.