Customer Service Agent Domestic (M/F/D)

DSV Road GmbH; Duchnice; On-site; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Sports card

Private medical care

Group insurance

Sharing the costs of English course

Employee referral program

Internal training catalogue

Possibility to implement new ideas

Job summary

DSV Road GmbH is seeking a Customer Service representative to support our operations in Poland. You will communicate with customers by email and phone, process domestic orders, and handle inquiries and quality issues in line with our procedures.

You will develop your skills through the department's training plan and participate in internal initiatives. The role offers an employment contract, training opportunities, a sports card, private medical care and group insurance.

Qualifications

• English language ability is desirable.
• Analytical thinking helps in handling inquiries and issues.
• Ability to learn quickly in a dynamic logistics environment.

Responsibilities

• Communicating with customers via email and telephone, in accordance with Customer Service Standards.
• Processing domestic orders in accordance with applicable procedures.
• Handling enquiries, irregularities and quality complaints from internal and external customers.
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

Skills

Communicative English

Analytical thinking

Able to learn quickly

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

YOUR TASKS

• Communicating with customers via email and telephone, in accordance with Customer Service Standards,
• Processing domestic orders in accordance with applicable procedures,
• Handling enquiries, irregularities and quality complaints from internal and external customers,
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

NICE TO HAVE

• Communicative level of English,
• Analytical thinking skills,
• Ability to learn quickly

OUR OFFER

• Employment contract
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Employee referral program

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.