Customer Service Agent International (M/F/D)

DSV - Global Transport and Logistics; Duchnice; On-site; PLN 45,000 - 75,000; Full time

Benefits offered by this job

Comprehensive onboarding program

Internal training catalogue

Sports card

Private medical care

Group insurance

Sharing the costs of English course

Bonus payment system

Holiday bonuses

Employee referral program

Job summary

DSV - Global Transport and Logistics is looking for a dedicated Customer Service professional to join our team in Poland.

You will communicate with company overseas branches, process export and import orders, handle inquiries and quality issues, and continuously develop skills through our training plan.

We offer onboarding, internal training, sports card, private medical care, and a bonus system as part of a supportive, inclusive workplace.

Qualifications

• Communicative level of English
• Analytical thinking skills
• Ability to learn

Responsibilities

• Communicating with clients (the company's overseas branches) via email and telephone, in accordance with Customer Service Standards
• Processing export and import orders in accordance with applicable procedures
• Handling enquiries, irregularities and quality complaints from internal and external clients
• Acquiring and developing skills in accordance with the current training plan for the department and the company

Job description

Job Req Number: 124744

Time Type: Full Time

• Communicating with clients (the company's overseas branches) via email and telephone, in accordance with Customer Service Standards,
• Processing export and import orders in accordance with applicable procedures,
• Handling enquiries, irregularities and quality complaints from internal and external clients,
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

YOUR TASKS

• Communicating with clients (the company's overseas branches) via email and telephone, in accordance with Customer Service Standards,
• Processing export and import orders in accordance with applicable procedures,
• Handling enquiries, irregularities and quality complaints from internal and external clients,
• Acquiring and developing skills in accordance with the current training plan for the department and the company.

NICE TO HAVE

• Communicative level of English,
• Analytical thinking skills,
• Ability to learn

OUR OFFER

• Employment contract
• Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.