Global Client Services Analyst – Relationship Builder

Citibank (Switzerland) AG; Warszawa; Hybrid; Confidential; Full time

Benefits offered by this job

Paid parental leave

Private medical care

Pension plan

Multisport

Holiday allowance

Group life insurance

Annual discretionary bonus

Employee assistance program

Learning platforms (Udemy, Degreed)

Flexible work arrangements

Career progression across geographies

Mentoring programs

Networking communities

Job summary

Citi Poland is seeking a Client Service Officer for Global Commercial Cards to manage senior client relationships and deliver high-impact service across global markets. You will partner with internal teams to resolve issues, communicate updates, and align solutions with client strategies.

The role requires strong communication, analytical skills, and a global mindset with fluency in French and/or German. A bachelor’s degree and cross-cultural collaboration experience are preferred.

Qualifications

• Experience in customer service or client relations is a strong advantage.
• Strong communication skills in senior stakeholder interactions.
• Analytical and investigative instincts to understand client needs.

Responsibilities

• Own the client relationship as the single point of contact for a portfolio of corporate clients.
• Drive issue resolution with urgency and precision, ensuring a frictionless client experience.
• Keep clients informed of system updates and market events with transparency.
• Leverage data to understand client needs and recommend solutions.

Skills

Client relations

Communication

Analytical thinking

Cross-cultural collaboration

Multilingual (French/German)

Education

Bachelor's degree

Tools

Financial systems

Job description

Citi Poland is seeking a Client Service Officer for Global Commercial Cards to manage senior client relationships and deliver high-impact service across global markets. You will partner with internal teams to resolve issues, communicate updates, and align solutions with client strategies.

The role requires strong communication, analytical skills, and a global mindset with fluency in French and/or German. A bachelor’s degree and cross-cultural collaboration experience are preferred.