Global Client Service Specialist, Corporate Cards

Citigroup Inc.; Warszawa; Hybrid; PLN 86,000 - 136,000; Full time

Benefits offered by this job

Paid parental leave

Pension plan

Private medical care

Discretionary bonus

Employee assistance program

Learning and development platforms (Ud

Flexible work arrangements

Career progression opportunities

Networking opportunities

Job summary

Citigroup Inc. in Poland is seeking a Client Service Officer for Global Commercial Cards within Citi Treasury & Trade Solutions.

You will manage a portfolio of world-class corporate clients, act as their trusted advisor, and deliver seamless, high-impact service in a fast-paced, global environment. You will own relationships, resolve issues with urgency, and leverage data to drive outcomes while collaborating across regions and maintaining strong risk and compliance discipline.

Qualifications

• 2–4 years of relevant experience in customer service, client relations, or financial services.
• Entrepreneurial mindset with initiative and resilience.
• Exceptional communication skills, written and verbal.
• Strong analytical and investigative instincts.
• A natural relationship builder with senior stakeholders.
• Comfort operating in ambiguity in a fast-moving team environment.
• Technical proficiency navigating systems and platforms.
• A global perspective with cross-cultural collaboration.
• Multilingual abilities; French and/or German preferred.

Responsibilities

• Own the client relationship as the dedicated single point of contact for a portfolio of high-profile corporate clients.
• Drive issue resolution with urgency and precision, delivering a frictionless client experience.
• Proactively inform clients of system updates, market events, and progress on resolutions.
• Leverage data to understand client needs, identify trends, and recommend value-driving solutions.
• Grow the portfolio through regular touchpoints, strategic calls, and face-to-face engagement.
• Collaborate cross-functionally across regions to build internal and external networks.
• Champion risk awareness, uphold compliance, and escalate control issues when needed.

Skills

Customer service

Relationship management

Analytical thinking

Communication skills

Cross-cultural collaboration

Multilingual (French or German)

Technical proficiency

Education

Bachelor's degree

Tools

CRM systems

Job description

Citigroup Inc. in Poland is seeking a Client Service Officer for Global Commercial Cards within Citi Treasury & Trade Solutions.

You will manage a portfolio of world-class corporate clients, act as their trusted advisor, and deliver seamless, high-impact service in a fast-paced, global environment. You will own relationships, resolve issues with urgency, and leverage data to drive outcomes while collaborating across regions and maintaining strong risk and compliance discipline.