Customer Service Analyst (French/German preferred)

Citibank (Switzerland) AG; Warszawa; On-site; Confidential; Full time

Benefits offered by this job

Paid parental leave

Private medical care

Pension plan

Multisport

Holiday allowance

Group life insurance

Annual discretionary bonus

Employee assistance program

Learning platforms (Udemy, Degreed)

Flexible work arrangements

Career progression across geographies

Mentoring programs

Networking communities

Job summary

Citi Poland is seeking a Client Service Officer for Global Commercial Cards to manage senior client relationships and deliver high-impact service across global markets. You will partner with internal teams to resolve issues, communicate updates, and align solutions with client strategies.

The role requires strong communication, analytical skills, and a global mindset with fluency in French and/or German. A bachelor’s degree and cross-cultural collaboration experience are preferred.

Qualifications

• Experience in customer service or client relations is a strong advantage.
• Strong communication skills in senior stakeholder interactions.
• Analytical and investigative instincts to understand client needs.

Responsibilities

• Own the client relationship as the single point of contact for a portfolio of corporate clients.
• Drive issue resolution with urgency and precision, ensuring a frictionless client experience.
• Keep clients informed of system updates and market events with transparency.
• Leverage data to understand client needs and recommend solutions.

Skills

Client relations

Communication

Analytical thinking

Cross-cultural collaboration

Multilingual (French/German)

Education

Bachelor's degree

Tools

Financial systems

Job description

Client Service Officer – Global Commercial Cards Citi Treasury & Trade Solutions | Global CitiService Card Services

About Citi At Citi, we are more than a bank — we are a global force connecting millions of people, businesses, and institutions across 160+ countries and jurisdictions. With one of the world's most expansive financial networks, Citi is uniquely positioned to help the largest corporations, governments, and organizations navigate the complexities of a dynamic global economy. Our reach is unmatched, our impact is real, and our ambition is bold. Joining Citi means becoming part of a diverse, high-performing team that is laser-focused on one mission: delivering faster, simpler, and smarter solutions in every client interaction. We are a place where curious, driven, and globally-minded professionals thrive — where your work touches some of the most influential companies in the world, and where every day brings a new challenge worth solving. If you are energized by the idea of managing relationships with leading global corporations, building an international network, and making a measurable impact, Citi is where your career takes flight.

The Opportunity

We are looking for a highly motivated, results-driven Client Service professional who is ready to take ownership of a dynamic portfolio of some of the largest and most prestigious corporate clients in the world. This is not just a service role — it is a career-defining opportunity to position yourself at the intersection of global finance, client strategy, and innovation. As a Client Service Officer within Citi's Commercial Cards organization, you will be a trusted advisor and single point of contact for world-class organizations, solving complex challenges, building lasting partnerships, and delivering the kind of seamless, high-impact service experience that sets Citi apart. This is a fast-paced, high-visibility role within a globally connected team where ambition is rewarded, collaboration is celebrated, and no two days look the same.

What You'll Do

• Own the client relationship — serve as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners, building deep, trust-based partnerships through regular engagement, proactive communication, and strategic support.
• Drive issue resolution with urgency and precision — identify, investigate, and resolve client issues efficiently, ensuring every interaction reflects Citi's commitment to delivering a frictionless client experience.
• Be proactive, not reactive — keep clients informed of relevant developments including system updates, market events, and resolution progress, demonstrating the transparency and accountability that world-class clients expect.
• Leverage data to drive outcomes — conduct meaningful analyses to understand client needs, uncover trends, and recommend solutions that deliver real value.
• Cultivate and grow your portfolio — develop and expand client relationships through regular touchpoints, strategic calls, and face-to-face engagement, positioning yourself as an indispensable partner to your clients' programs.
• Expand your global footprint — collaborate cross-functionally with teams across regions, building a powerful internal and external network within one of the world's most connected financial institutions.
• Champion risk awareness and ethical leadership — apply sound judgment in all business decisions, uphold Citi's compliance standards, and proactively elevate and manage control issues with transparency and integrity.

What We're Looking For

We want people who are hungry to grow, bold enough to lead, and passionate about delivering excellence. The ideal candidate brings:

• 2-4 years of relevant experience; a background in customer service, client relations, or financial services is a strong advantage.
• An entrepreneurial mindset — someone who takes initiative, thrives under pressure, and constantly looks for ways to improve.
• Exceptional communication skills — clear, concise, and confident in both written and verbal interactions with senior client stakeholders.
• Strong analytical and investigative instincts — the ability to dig into complex problems, identify root causes, and present well-reasoned solutions.
• A natural relationship builder — demonstrated ability to develop trust with clients, influence outcomes, and inspire confidence across all levels of an organization.
• Comfort operating in ambiguity — a proven track record of delivering high-quality results with limited supervision in a fast-moving, team-driven environment.
• Technical proficiency — comfortable navigating systems, tools, and platforms to support day-to-day client management.
• A global perspective — an enthusiasm for cross-cultural collaboration and a genuine interest in working across international markets.
• Multilingual — French and/or German preferred.
• Education Bachelor's degree or University degree (or equivalent professional experience).

What we can offer you

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave);
• A supportive workplace for professionals returning to the office from childcare leave;
• Award-winning pension plan, multisport, holiday allowance;
• Private Medical Care Program, Group Life Insurance;
• Consideration for annual discretionary bonus;
• Employee Assistance Program;
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed;
• Flexible work arrangements to support you in managing work - life balance;
• Career progression opportunities across geographies and business lines; Mentoring Programs;
• Socially active employee communities with diverse networking opportunities.

Job Family Group: Customer Service

Job Family: Institutional Customer Service

Time Type: Full time

Primary Location Full Time Salary Range: 85 870,00 zł - 135 730,00 zł

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity Employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.