Customer Service Analyst (French/German preferred)

Citi; Warszawa; Hybrid; PLN 86,000 - 136,000; Full time

Benefits offered by this job

Parental leave

Private medical care

Pension plan

Group life insurance

Annual discretionary bonus

Learning and development programs

Job summary

Citi Poland is seeking a Client Service Officer for Global Commercial Cards. You will manage a portfolio of leading corporate clients, acting as trusted advisor and single point of contact, delivering high-impact service and strategic support.

You will engage with cross-functional teams across regions, resolve issues with urgency, and leverage data to drive client outcomes in a fast-paced, globally connected environment.

Qualifications

• 2-4 years experience in customer service, client relations, or financial services.
• Entrepreneurial mindset with initiative and resilience.
• Exceptional written and spoken communication with senior stakeholders.
• Strong analytical and investigative instincts to identify root causes.
• Natural relationship builder influencing outcomes at all levels.
• Comfort operating in ambiguity in a fast-paced, team-driven environment.
• Technical proficiency with systems, tools, and platforms for client management.
• Global/cross-cultural collaboration with international markets.
• Multilingual: French and/or German preferred.

Responsibilities

• Own the client relationship as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners.
• Drive issue resolution with urgency and precision to ensure a frictionless client experience.
• Be proactive, keeping clients informed of system updates, market events, and progress.
• Leverage data to understand client needs, uncover trends, and propose value-added solutions.
• Grow and expand client relationships through regular touchpoints and strategic calls.
• Collaborate across regions to build a strong internal and external network.
• Champion risk awareness and uphold Citi's compliance standards.

Skills

Client relations

Communication

Analytical thinking

Problem solving

Relationship building

Global/cross-border

Ambiguity tolerance

Technical proficiency

Education

Bachelor's degree

Job description

Client Service Officer – Global Commercial Cards

Citi Treasury & Trade Solutions | Global CitiService Card Services

About Citi

At Citi, we are more than a bank - we are a global force connecting millions of people, businesses, and institutions across 160+ countries and jurisdictions. With one of the world's most expansive financial networks, Citi is uniquely positioned to help the largest corporations, governments, and organizations navigate the complexities of a dynamic global economy. Our reach is unmatched, our impact is real, and our ambition is bold.

Joining Citi means becoming part of a diverse, high-performing team that is laser-focused on one mission: delivering faster, simpler, and smarter solutions in every client interaction. We are a place where curious, driven, and globally-minded professionals thrive - where your work touches some of the most influential companies in the world, and where every day brings a new challenge worth solving. If you are energized by the idea of managing relationships with leading global corporations, building an international network, and making a measurable impact, Citi is where your career takes flight.

The Opportunity

We are looking for a highly motivated, results-driven Client Service professional who is ready to take ownership of a dynamic portfolio of some of the largest and most prestigious corporate clients in the world. This is not just a service role - it is a career-defining opportunity to position yourself at the intersection of global finance, client strategy, and innovation.

As a Client Service Officer within Citi's Commercial Cards organization, you will be a trusted advisor and single point of contact for world-class organizations, solving complex challenges, building lasting partnerships, and delivering the kind of seamless, high-impact service experience that sets Citi apart. This is a fast-paced, high-visibility role within a globally connected team where ambition is rewarded, collaboration is celebrated, and no two days look the same.

What You'll Do

• Own the client relationship - serve as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners, building deep, trust-based partnerships through regular engagement, proactive communication, and strategic support.
• Drive issue resolution with urgency and precision - identify, investigate, and resolve client issues efficiently, ensuring every interaction reflects Citi's commitment to delivering a frictionless client experience.
• Be proactive, not reactive - keep clients informed of relevant developments including system updates, market events, and resolution progress, demonstrating the transparency and accountability that world-class clients expect.
• Leverage data to drive outcomes - conduct meaningful analyses to understand client needs, uncover trends, and recommend solutions that deliver real value.
• Cultivate and grow your portfolio - develop and expand client relationships through regular touchpoints, strategic calls, and face-to-face engagement, positioning yourself as an indispensable partner to your clients' programs.
• Expand your global footprint - collaborate cross-functionally with teams across regions, building a powerful internal and external network within one of the world's most connected financial institutions.
• Champion risk awareness and ethical leadership - apply sound judgment in all business decisions, uphold Citi's compliance standards, and proactively escalates and manage control issues with transparency and integrity.

What We're Looking For

• 2-4 years of relevant experience; a background in customer service, client relations, or financial services is a strong advantage.
• An entrepreneurial mindset - someone who takes initiative, thrives under pressure, and constantly looks for ways to improve.
• Exceptional communication skills - clear, concise, and confident in both written and verbal interactions with senior client stakeholders.
• Strong analytical and investigative instincts - the ability to dig into complex problems, identify root causes, and present well-reasoned solutions.
• A natural relationship builder - demonstrated ability to develop trust with clients, influence outcomes, and inspiring confidence across all levels of an organization.
• Comfort operating in ambiguity - a proven track record of delivering high-quality results with limited supervision in a fast-moving, team-driven environment.
• Technical proficiency - comfortable navigating systems, tools, and platforms to support day-to-day client management.
• A global perspective - an enthusiasm for cross-cultural collaboration and a genuine interest in working across international markets.
• Multilingual - French and/or German preferred.

Education

• Bachelor's degree or University degree (or equivalent professional experience).

What we can offer you

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
• Award-winning pension plan, multisport, holiday allowance
• Private Medical Care Program, Group Life Insurance
• Consideration for annual discretionary bonus
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines; Mentoring Programs
• Socially active employee communities with diverse networking opportunities

Time Type

Full time

Primary Location

Full Time Salary Range: 85 870,00 zł - 135 730,00 zł

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.