Strategic Client Service Analyst

Citi; Olsztyn; Hybrid; PLN 65,000 - 103,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan

Private Medical Care

Life Insurance

Employee Assistance Program

Sport Card

Holidays Allowance

Cafeteria / Flex benefits

Annual discretionary incentive

Job summary

Citi Solutions Center Poland is seeking a Customer Service professional to manage a portfolio of high-profile clients in a hybrid setup. The role emphasizes timely problem resolution, regular client communication, and proactive process improvements to enhance client experience.

Expect English fluency, strong organizational, investigative and analytical skills, and background in business/financial environments.

Qualifications

• Customer service experience.
• English (fluent in writing and speaking).
• Relevant experience (business/financial environment) preferred
• Organizational skills to prioritize multiple tasks
• Investigative and analytical skills

Responsibilities

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally
• Develop and maintain client portfolio through regular calls and face to face interaction
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Provide coaching, support to team

Skills

Customer service

English fluency

Organizational skills

Investigative skills

Job description

Citi Solutions Center Poland is seeking a Customer Service professional to manage a portfolio of high-profile clients in a hybrid setup. The role emphasizes timely problem resolution, regular client communication, and proactive process improvements to enhance client experience.

Expect English fluency, strong organizational, investigative and analytical skills, and background in business/financial environments.