German speaking Support Representative

Zinzino; Województwo pomorskie; On-site; PLN 127,442 - 191,164; Full time

Job summary

Zinzino in Poland is seeking a proactive Customer Support representative to provide assistance to German-speaking clients via phone, email, and chat. The ideal candidate must be fluent in German and English, possessing excellent communication skills and a positive mindset.

This is a full-time role with a schedule from Monday to Friday, 08:00–17:00. Responsibilities include handling complaints professionally and performing administrative tasks such as database updates.

Qualifications

• Native-level fluency in German (written and spoken).
• Fluency in English, additional languages are a plus.
• Excellent communication skills with a problem-solving attitude.
• A positive, team-oriented mindset.

Responsibilities

• Provide support via phone, email, chat, and forums to German-speaking customers.
• Handle administrative tasks such as database updates and invoice case management.
• Resolve complaints with professionalism.

Skills

Fluency in German

Fluency in English

Excellent communication skills

Problem-solving attitude

Job description

About the Role

At Zinzino, we believe in building personal, genuine relationships with our customers and partners. As a key member of our Support team, you will:

• Provide support via phone, email, chat, and forums to our German-speaking customers and partners.
• Occasionally assist with support for other European markets.
• Handle administrative tasks such as database updates and invoice case management.
• Manage registrations, deviations, and follow-up actions.
• Resolve complaints with professionalism and a solution-oriented mindset.

Location

We’re looking for a proactive and service-minded individual to join our team at one of our office locations in either Gdańsk, Poland or Västra Frölunda (Gothenburg), Sweden.

Qualifications

• Native-level fluency in German (written and spoken).
• Fluency in English. Additional languages are a plus.
• Excellent communication skills with a problem-solving attitude.
• A positive, team-oriented mindset and the ability to handle challenges with a smile.

Preferred Qualifications

• Previous experience in customer service or a similar customer-facing role.
• Familiarity with administrative and support-related tasks is a strong advantage.

Additional Information

• Start Date: As soon as possible
• Schedule: Full-time, Monday to Friday, 08:00–17:00
• Visa: We are unable to sponsor work visas for this position

Ad has been closed and it is no longer possible to apply.