German-Speaking Customer Support Advocate – Remote (Poland)

Taskrabbit; Warszawa; On-site; PLN 83,000 - 101,000; Full time

Benefits offered by this job

Hybrid company

Employer-paid health insurance

401k match

Time off benefits

IKEA discounts

Product stipends

Job summary

Taskrabbit is a remote role based in Poland for a Customer Service Advocate who will deliver an exceptional experience for Clients, Taskers, and Partners. The role requires a customer-obsessed mindset, strong problem-solving skills, and fluency in English and German.

You will own customer interactions, leverage feedback to improve satisfaction, and collaborate with cross-functional teams in a fast-paced environment.

Qualifications

• Fluency in English + German required.
• Minimum of 1 year of experience in a customer service role.
• Exceptional problem‑solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top‑nort service.

Responsibilities

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.
• Demonstrate ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction through proactive measures and efficient solutions.

Skills

English + German

1 year customer service

problem solving

ownership

empathetic communication

written and verbal communication

detail oriented

Job description

Taskrabbit is a remote role based in Poland for a Customer Service Advocate who will deliver an exceptional experience for Clients, Taskers, and Partners. The role requires a customer-obsessed mindset, strong problem-solving skills, and fluency in English and German.

You will own customer interactions, leverage feedback to improve satisfaction, and collaborate with cross-functional teams in a fast-paced environment.