German-Speaking SaaS Client Support Specialist (Remote)

OPTRO; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Optro is hiring a Client Support Specialist (German Bilingual) in Poland. You will connect with clients, guide them through technical challenges, and ensure an exceptional experience with the Optro platform. The role requires strong German and English language skills, 3+ years in SaaS Tier 1 support, and the ability to work 9 AM–6 PM BST.

Residency in Poland is mandatory. You’ll be on the front lines, resolving issues via email, chat, and video, while collaborating with engineering and product

Qualifications

• C1/Advanced German and English proficiency required.
• 3+ years SaaS or tech Tier 1 customer support experience.
• Residence in Poland (Warsaw/Krakow) required.
• Experience coordinating with cross-functional teams is a plus.
• Ability to work 9 AM – 6 PM BST shift.

Responsibilities

• Resolve client issues via email, live chat, and scheduled video sessions.
• Be a product expert to guide features and functionality.
• Collaborate with engineering and product teams to drive issue resolution.
• Draft responses using AI tools and internal knowledge bases.
• Identify trends and proactively recommend product improvements.

Skills

German proficiency (C1)

English proficiency (C1)

SaaS Tier 1 support

Communication skills

Education

Bachelor's degree or equivalent

Tools

Zendesk

Job description

Optro is hiring a Client Support Specialist (German Bilingual) in Poland. You will connect with clients, guide them through technical challenges, and ensure an exceptional experience with the Optro platform. The role requires strong German and English language skills, 3+ years in SaaS Tier 1 support, and the ability to work 9 AM–6 PM BST.

Residency in Poland is mandatory. You’ll be on the front lines, resolving issues via email, chat, and video, while collaborating with engineering and product