German-Speaking Pensions Support Specialist (Hybrid)

Aon Corporation; Kraków; Hybrid; PLN 32,000 - 42,000; Full time

Job summary

Aon plc in Kraków is seeking a German-speaking customer support professional for pensions administration. You will handle German inquiries by phone and email, clarify client needs, and use our systems to manage life-cycle events.

The role offers a hybrid model with training and growth opportunities in a collaborative, learning-focused environment. The ideal candidate will have strong German language skills (CEFR C1) and good English, plus excellent communication abilities, and a readiness to

Qualifications

• German: strong speaking and writing skills (C1) required.
• English: strong speaking and writing skills.
• Excellent communication and listening skills for client support.
• Willingness to learn in a structured, learning-focused environment.

Responsibilities

• Serve as first point of contact for German-speaking clients via phone and email.
• Clarify client needs by asking questions and ensuring issues are understood.
• Use online tools and systems to manage life-cycle events.
• Collaborate with Kraków and Germany teams to ensure high-quality client experience.
• Maintain accurate records and follow processes and service standards.

Skills

German language (CEFR C1)

English language (good)

Excellent communication

Quick learner

Job description

Aon plc in Kraków is seeking a German-speaking customer support professional for pensions administration. You will handle German inquiries by phone and email, clarify client needs, and use our systems to manage life-cycle events.

The role offers a hybrid model with training and growth opportunities in a collaborative, learning-focused environment. The ideal candidate will have strong German language skills (CEFR C1) and good English, plus excellent communication abilities, and a readiness to