Global Contact Centre - Germany Pensions Administration

Aon Corporation; Kraków; Hybrid; PLN 32,000 - 42,000; Full time

Job summary

Aon plc in Kraków is seeking a German-speaking customer support professional for pensions administration. You will handle German inquiries by phone and email, clarify client needs, and use our systems to manage life-cycle events.

The role offers a hybrid model with training and growth opportunities in a collaborative, learning-focused environment. The ideal candidate will have strong German language skills (CEFR C1) and good English, plus excellent communication abilities, and a readiness to

Qualifications

• German: strong speaking and writing skills (C1) required.
• English: strong speaking and writing skills.
• Excellent communication and listening skills for client support.
• Willingness to learn in a structured, learning-focused environment.

Responsibilities

• Serve as first point of contact for German-speaking clients via phone and email.
• Clarify client needs by asking questions and ensuring issues are understood.
• Use online tools and systems to manage life-cycle events.
• Collaborate with Kraków and Germany teams to ensure high-quality client experience.
• Maintain accurate records and follow processes and service standards.

Skills

German language (CEFR C1)

English language (good)

Excellent communication

Quick learner

Job description

Global Contact Centre - Germany Pensions Administration

Are you a strong German communicator looking to kick-start your career in an international company? Ready to build your business skills step by step while working in a supportive, learning-focused environment? This is a hybrid (50%) role with the flexibility to work virtually and from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will be the first point of contact for our German clients, supporting them with pension-related and administrative enquiries via phone and email. You'll use your language skills daily, making complex topics understandable and ensuring each client feels listened to and supported.

• Handle verbal and written enquiries from German-speaking clients regarding pensions and related administrative matters
• Clarify client needs by asking the right questions and ensuring issues are fully understood and resolved
• Use our online tools and systems to manage and process life-cycle events
• Collaborate with colleagues in Kraków and Germany to ensure a consistent, high-quality client experience
• Maintain accurate records and follow agreed processes and service standards

How this opportunity is different

This is an excellent starting point if you have strong language skills and want to develop your business expertise in a structured way. During your first three months, you will learn how we currently support our German clients and have the chance to suggest improvements, get to know a team of experienced specialists transferring knowledge from Germany to Kraków, and become an expert in the online tools our customers use to manage key life events. You'll benefit from clear training, ongoing coaching and a supportive team culture that will help you grow your skills step by step.

Skills and experience that will lead to success

• Up to 6 months' experience in a similar customer-focused or administrative role is useful, but we are more interested in how quickly you can learn
• Excellent German speaking and writing skills (minimum C1 on the CEFR scale), as you will use German every day
• Strong English speaking and writing skills, enabling effective communication in our international environment
• Very good communication skills - you listen carefully, ask clarifying questions, and are focused on resolving client issues fully
• Flexibility, good organization skills, and a willingness to develop your business knowledge over time

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