Contact Centre Representative I with German

Aon plc; Kraków; Hybride; PLN 60 000 - 90 000; Plein temps

Résumé du poste

Aon plc in Kraków is seeking a motivated communicator for a role that will help you develop language skills and build business expertise. This hybrid opportunity allows you to work both remotely and from the Kraków office.

You will work with our global clients daily as the first point of contact, providing help and guidance on benefits, with training and progression through hands-on experience.

Qualifications

• Up to 6 months of experience in a similar role would be useful, but we're more interested in how quickly you can learn new skills.
• Excellent English and German at CEFR-C1; Polish speakers may occasionally handle contacts in Polish.
• Good communication skills and ability to help customers solve issues.
• Flexibility and good organisation skills.

Responsabilités

• Be the first point of contact for clients' benefits and provide help and guidance on their benefits.
• Learn how we organize employee benefits for our clients and become familiar with online tools used by customers.

Connaissances

English (C1)

German (C1)

Communication skills

Quick learner

Description du poste

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you'll be responsible for providing help and guidance regarding clients' benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellentEnglish and German- you need to be at least C1 (on the CEFR scale) because you'll be using this language every day "Polish speakers may occasionally handle contacts in Polish"
• good communication skills - you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills