German-Speaking Gaming Support Specialist

Mercier Consultancy MD; Polska; On-site; PLN 88,000 - 136,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a German Speaking Player Support Specialist for Gaming Accounts to support players in Bulgaria. The role involves helping with in-game issues, payments, and account security while representing the client’s brand across the DACH region.

Candidates should be fluent in German, have a passion for gaming, and be comfortable using multiple support tools. A EU passport or right to work in Bulgaria is required.

Qualifications

• Native or fluent German is mandatory.
• EU passport or right to work in Bulgaria.
• Genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication skills with a customer-centric mindset.
• Professionalism and the ability to solve complex problems under pressure.
• Strong digital literacy and ability to navigate multiple support tools.

Responsibilities

• Provide high-quality technical and account support to players via email, chat, and phone.
• Troubleshoot in-game issues, payment inquiries, and account security matters.
• Act as a brand ambassador and stay updated on product updates.
• Document player feedback and provide actionable insights.
• Ensure compliance with data protection and privacy policies.

Skills

German language

Customer-focused

Communication skills

Digital literacy

Multi-tool proficiency

Problem solving

Team player

Tools

CRM tools

Ticketing systems

Chat platforms

Job description

Mercier Consultancy Group is seeking a German Speaking Player Support Specialist for Gaming Accounts to support players in Bulgaria. The role involves helping with in-game issues, payments, and account security while representing the client’s brand across the DACH region.

Candidates should be fluent in German, have a passion for gaming, and be comfortable using multiple support tools. A EU passport or right to work in Bulgaria is required.