Polish Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; Kraków; On-site; PLN 105,000 - 157,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance & Benefits package

Fully Paid Relocation Package

Monthly Performance Bonus

Vibrant modern office in Bulgaria

Career development opportunities

Job summary

Mercier Consultancy Group seeks a Polish Speaking Player Support Specialist for Gaming Account in Bulgaria. You will provide high-level technical and account assistance to players within the Gaming & Esports sector and coordinate with international teams to resolve complex issues.

The role requires Polish fluency, strong English, and a genuine passion for gaming. Relocation to Sofia is supported, with training and a comprehensive benefits package offered.

Qualifications

• Polish: native or fluent (spoken and written) is mandatory.
• Strong English to navigate internal systems and collaborate with international teams.
• Genuine passion for Gaming & Esports and awareness of current trends.

Responsibilities

• Deliver omnichannel support to Polish-speaking players for gaming accounts.
• Troubleshoot technical issues, billing questions, and gameplay concerns.
• Maintain high quality and productivity to ensure player satisfaction.
• Proactively communicate game updates, patches, and news to users in Polish.
• Collaborate with internal teams to identify and report issues impacting player experience.
• Foster a welcoming community across platforms and channels.
• Contribute to internal knowledge bases to improve support efficiency.

Skills

Polish language fluency

English proficiency

Gaming & Esports interest

Problem solving

Player-centric mindset

Job description

Polish Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, renowned for connecting top-tier talent with world-class opportunities in the BPO and technology sectors. As industry leaders, we specialize in curating career-defining roles for candidates seeking competitive jobs in Bulgaria and beyond.

Job Overview

Are you a gaming enthusiast looking to turn your passion into a professional career? We are currently seeking a motivated individual for a Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria, providing high-level technical and account assistance to players within the dynamic Gaming & Esports industry.

Key Responsibilities

• Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries
• Troubleshoot technical issues, billing questions, and gameplay concerns within the Gaming & Esports ecosystem
• Maintain high quality and productivity standards to ensure player satisfaction remains at the core of our operations
• Proactively communicate game updates, patches, and community news to users in fluent Polish
• Collaborate with internal teams to identify and report trending issues that impact the player experience
• Foster a welcoming and inclusive community environment across all gaming platforms and communication channels
• Contribute to internal knowledge bases to improve future support efficiency for this Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role
• Strong proficiency in English to navigate internal systems and collaborate within international teams
• A genuine passion for Gaming & Esports and familiarity with modern gaming trends
• Valid EU passport (mandatory) to facilitate your transition to our site in Sofia
• Excellent problem-solving skills and a player-centric attitude

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you hit the ground running
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires
• Attractive Monthly Performance Bonus to reward your dedication and results
• A vibrant, modern office environment in the heart of Bulgaria's tech hub
• Career development opportunities within the global Gaming & Esports sector

Life in Bulgaria

Sofia is an emerging cultural and technological capital, offering a unique blend of history and modern European living. When you secure one of our Polish-speaking jobs in Bulgaria, you will enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a lively social scene that makes Bulgaria a fantastic place for young professionals to thrive.

Beyond the office, life in Bulgaria offers an affordable cost of living coupled with a high quality of life. From incredible culinary experiences to a thriving community of international expats, relocating to Bulgaria is a smart career move that promises both professional growth and personal adventure. We take the stress out of your move, ensuring your arrival in Bulgaria is seamless and rewarding.