Polish Speaking Gaming Account Support Specialist

Mercier Consultancy MD; Warszawa; On-site; PLN 53,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Relocation Package

Performance Bonus

Modern Office in Sofia

Career Development

Job summary

Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Account to join our Sofia-based team, delivering high-level account assistance to players and resolving technical and billing inquiries.

Ideal candidates are native Polish speakers with strong English, a passion for gaming, and willingness to relocate. Training and relocation support are provided, with opportunities in the Gaming & Esports sector.

Qualifications

• Polish language fluency (native or fluent).
• Strong English proficiency for internal systems and collaboration.
• Passion for Gaming & Esports and awareness of trends.

Responsibilities

• Provide omnichannel support to Polish-speaking players regarding gaming accounts.
• Troubleshoot technical issues, billing questions, and gameplay concerns.
• Maintain high quality and productivity standards to ensure player satisfaction.
• Communicate game updates and community news to users in Polish.
• Collaborate with internal teams to report trends affecting player experience.
• Foster a welcoming and inclusive community across platforms and channels.
• Contribute to internal knowledge bases to improve support efficiency.

Skills

Polish fluency

English proficiency

Gaming passion

EU passport

Problem-solving

Job description

Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Account to join our Sofia-based team, delivering high-level account assistance to players and resolving technical and billing inquiries.

Ideal candidates are native Polish speakers with strong English, a passion for gaming, and willingness to relocate. Training and relocation support are provided, with opportunities in the Gaming & Esports sector.