Polish Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy Group; Kraków; On-site; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Modern office in Sofia

Career development opportunities

Job summary

Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Accounts in Bulgaria. You will provide high-level technical and account assistance to players, handling gaming inquiries across multiple channels.

Fluent Polish and strong English are essential, with a genuine passion for gaming. Relocation to Sofia is provided, including training and benefits in a fast-paced, international team.

Qualifications

• Native or fluent Polish (spoken and written) is mandatory.
• Strong proficiency in English for internal communication.
• Genuine passion for Gaming & Esports.

Responsibilities

• Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries.
• Troubleshoot technical issues, billing questions, and gameplay concerns.
• Maintain high quality and productivity standards to ensure player satisfaction.
• Proactively communicate game updates and community news to users in Polish.
• Collaborate with internal teams to identify and report issues affecting player experience.
• Foster a welcoming community environment across platforms and channels.
• Contribute to internal knowledge bases to improve support efficiency.

Skills

Polish language

English language

Gaming passion

Customer support

Job description

Polish Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, renowned for connecting top-tier talent with world-class opportunities in the BPO and technology sectors. As industry leaders, we specialize in curating career-defining roles for candidates seeking competitive jobs in Bulgaria and beyond.

Job Overview

Are you a gaming enthusiast looking to turn your passion into a professional career? We are currently seeking a motivated individual for a Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria, providing high-level technical and account assistance to players within the dynamic Gaming & Esports industry.

Key Responsibilities

• Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries.
• Troubleshoot technical issues, billing questions, and gameplay concerns within the Gaming & Esports ecosystem.
• Maintain high quality and productivity standards to ensure player satisfaction remains at the core of our operations.
• Proactively communicate game updates, patches, and community news to users in fluent Polish.
• Collaborate with internal teams to identify and report trending issues that impact the player experience.
• Foster a welcoming and inclusive community environment across all gaming platforms and communication channels.
• Contribute to internal knowledge bases to improve future support efficiency for this Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria.
• Native or fluent Polish (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate internal systems and collaborate within international teams.
• A genuine passion for Gaming & Esports and familiarity with modern gaming trends.
• Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
• Excellent problem-solving skills and a player-centric attitude.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you hit the ground running.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• A vibrant, modern office environment in the heart of Bulgaria's tech hub.
• Career development opportunities within the global Gaming & Esports sector.

Life in Bulgaria

Sofia is an emerging cultural and technological capital, offering a unique blend of history and modern European living. When you secure one of our Polish-speaking jobs in Bulgaria, you will enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a lively social scene that makes Bulgaria a fantastic place for young professionals to thrive.

Beyond the office, life in Bulgaria offers an affordable cost of living coupled with a high quality of life. From incredible culinary experiences to a thriving community of international expats, relocating to Bulgaria is a smart career move that promises both professional growth and personal adventure. We take the stress out of your move, ensuring your arrival in Bulgaria is seamless and rewarding.