German Speaking Player Support Specialist for Gaming Account - Work In Sofia

Mercier Consultancy MD; Polska; On-site; PLN 88,000 - 136,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a German Speaking Player Support Specialist for Gaming Accounts to support players in Bulgaria. The role involves helping with in-game issues, payments, and account security while representing the client’s brand across the DACH region.

Candidates should be fluent in German, have a passion for gaming, and be comfortable using multiple support tools. A EU passport or right to work in Bulgaria is required.

Qualifications

• Native or fluent German is mandatory.
• EU passport or right to work in Bulgaria.
• Genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication skills with a customer-centric mindset.
• Professionalism and the ability to solve complex problems under pressure.
• Strong digital literacy and ability to navigate multiple support tools.

Responsibilities

• Provide high-quality technical and account support to players via email, chat, and phone.
• Troubleshoot in-game issues, payment inquiries, and account security matters.
• Act as a brand ambassador and stay updated on product updates.
• Document player feedback and provide actionable insights.
• Ensure compliance with data protection and privacy policies.

Skills

German language

Customer-focused

Communication skills

Digital literacy

Multi-tool proficiency

Problem solving

Team player

Tools

CRM tools

Ticketing systems

Chat platforms

Job description

German Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a leader in professional staffing, we specialize in placing candidates in high-impact roles, including exclusive German-speaking jobs for global gaming giants.

Job Overview

We are currently seeking a passionate professional for the German Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry while providing world-class assistance to players across the DACH region.

Key Responsibilities

• Provide high-quality technical and account support to players via email, chat, and phone within the Gaming & Esports sector
• Troubleshoot in-game issues, payment inquiries, and account security matters with professionalism and speed
• Act as a brand ambassador for our client, maintaining a deep understanding of their gaming ecosystem and product updates
• Document player feedback and provide actionable insights to improve the overall gaming experience
• Ensure compliance with all data protection and privacy policies while handling sensitive user information
• Contribute to a positive, collaborative office culture in Sofia, participating in team briefings and skill-sharing sessions
• Stay updated on the latest industry trends to better serve our diverse gaming community

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport or right to work in Bulgaria
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms
• Excellent communication skills with a customer-centric mindset
• Professionalism, patience, and the ability to solve complex problems under pressure
• Strong digital literacy and the ability to navigate multiple gaming support tools simultaneously

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the Gaming & Esports industry
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Monthly Performance Bonus linked to your individual and team targets
• Exceptional career growth opportunities within our international network
• And Much More..

Life in Bulgaria

Sofia, the vibrant capital of Bulgaria, offers an incredible blend of history, modern lifestyle, and a thriving business hub. Known for its affordable cost of living and stunning mountain views, Bulgaria provides an excellent backdrop for those looking to advance their careers. By accepting this German Speaking Player Support Specialist for Gaming Account position in Bulgaria, you will join an international community of young professionals enjoying the Mediterranean climate and the rich cultural landscape that Bulgaria is famous for.

Bulgaria is rapidly becoming a top destination for those seeking the best German-speaking jobs in Europe. You will discover a welcoming environment with a world-class culinary scene and endless entertainment options. We handle your relocation logistics to ensure that your transition to life in Bulgaria is as seamless as possible, allowing you to focus on your new career in the exciting Gaming & Esports industry.