Polish-speaking Player & Account Support Specialist

Mercier Consultancy Group

Kraków

On-site

PLN 40,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Modern office in Sofia

Career development opportunities

Job summary

Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Accounts in Bulgaria. You will provide high-level technical and account assistance to players, handling gaming inquiries across multiple channels.

Fluent Polish and strong English are essential, with a genuine passion for gaming. Relocation to Sofia is provided, including training and benefits in a fast-paced, international team.

Qualifications

Native or fluent Polish (spoken and written) is mandatory.
Strong proficiency in English for internal communication.
Genuine passion for Gaming & Esports.

Responsibilities

Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries.
Troubleshoot technical issues, billing questions, and gameplay concerns.
Maintain high quality and productivity standards to ensure player satisfaction.
Proactively communicate game updates and community news to users in Polish.
Collaborate with internal teams to identify and report issues affecting player experience.
Foster a welcoming community environment across platforms and channels.
Contribute to internal knowledge bases to improve support efficiency.

Skills

Polish language

English language

Gaming passion

Customer support

Job description

Fluent Polish and strong English are essential, with a genuine passion for gaming. Relocation to Sofia is provided, including training and benefits in a fast-paced, international team.

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