Polish-speaking Gaming Support Specialist – Sofia
Mercier Consultancy MD
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Account in Bulgaria (Sofia). You will provide high-level technical and account assistance to players in the Gaming & Esports sector.
You will handle omnichannel inquiries, troubleshoot issues, and communicate game updates in Polish, collaborating with internal teams to improve player satisfaction and support efficiency. The role includes fully paid training, relocation support, and a competitive salary within
Qualifications
- Polish fluency (spoken and written) is required.
- Strong English proficiency to navigate internal systems.
- Passion for Gaming & Esports and awareness of gaming trends.
Responsibilities
- Provide Polish-speaking omnichannel support for gaming account inquiries.
- Troubleshoot technical issues, billing questions, and gameplay concerns.
- Communicate game updates and community news in Polish.
- Collaborate with internal teams to report issues affecting players.
- Contribute to knowledge bases to improve future support.
- Foster a welcoming community across platforms.
Skills
Job description
Mercier Consultancy Group seeks a Polish-speaking Player Support Specialist for Gaming Account in Bulgaria (Sofia). You will provide high-level technical and account assistance to players in the Gaming & Esports sector.
You will handle omnichannel inquiries, troubleshoot issues, and communicate game updates in Polish, collaborating with internal teams to improve player satisfaction and support efficiency. The role includes fully paid training, relocation support, and a competitive salary within
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
