Bilingual Customer Support Specialist — German/English | Hybrid

Planet; Warszawa; Hybrid; PLN 42,000 - 54,000; Full time

Job summary

Planet is seeking a Customer Service Representative in Warsaw to be the first point of contact for customers, handling inquiries in German and English in a non-technical, shift-based role. You will respond via phone and email, provide product information, resolve issues, and maintain detailed records using internal systems, with collaboration across departments.

The role requires CRM familiarity, strong communication, and the ability to work in a fast-paced team within a hybrid office setup (3

Qualifications

• Experience in customer service or a client-facing role.
• Fluency in German and English (spoken and written) is required.
• Experience with CRM tools like Salesforce or Zendesk is preferred.
• Solid computer literacy and quick learner.

Responsibilities

• Respond to customer inquiries via phone and email in German and English.
• Provide clear and accurate information about products, services, and policies.
• Handle customer complaints and resolve issues professionally.
• Maintain detailed records of interactions using internal systems.
• Collaborate with internal departments to ensure timely resolutions.
• Uphold company standards and service guidelines in every interaction.
• Identify and report recurring issues or feedback to improve service quality.
• Engage in project initiatives assigned by your manager (merchant trainings, ad hoc requests).

Skills

German language

English language

Tools

Salesforce

Zendesk

Job description

Planet is seeking a Customer Service Representative in Warsaw to be the first point of contact for customers, handling inquiries in German and English in a non-technical, shift-based role. You will respond via phone and email, provide product information, resolve issues, and maintain detailed records using internal systems, with collaboration across departments.

The role requires CRM familiarity, strong communication, and the ability to work in a fast-paced team within a hybrid office setup (3