Administrator ds Wsparcia Klienta (CIS Administrator with German)

United Parcel Service Sweden Aktiebolag; Łódź; Sur place; PLN 60 000 - 90 000; Plein temps

Résumé du poste

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle German-language inquiries in Poland. The role requires strong German writing skills, good English, and excellent communication to address billing and invoice questions.

You will manage multiple tasks under time pressure, provide effective solutions, and perform routine administrative duties like generating reports and updating databases.

Qualifications

• German language proficiency, especially in writing.
• Good command of English.
• Strong communication skills.
• Ability to work under time pressure and handle multiple tasks.
• Solid soft skills: problem analysis, problem solving, decision making.

Responsabilités

• Resolve customer queries sent via email regarding billing, invoices, and credit notes.
• Provide customers with information and potential solutions.
• Perform general administrative tasks such as creating reports and maintaining databases.

Connaissances

German language skills

English language skills

Strong communication

Time management

Problem solving

Description du poste

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Job Description:

Opis stanowiska:

What would you do on a daily basis?

• Resolving customer queries sent via email regarding billing, invoices, credit notes;
• Providing customers with necessary information and possible solutions;
• General administrative tasks (e.g. Creating reports, fulfilling data base).

We expect from applicants:

• Very Good German (especially in writing);
• Good English;
• Strong communications skills;
• Ability to work under time pressure and to deal with multiple tasks;
• Soft skills (problem analysis, problem solving, good decision making);
• At least 6 months employment track at current position in UPS (for internal candidates only).

Employee Type:

Permanent

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