German-Speaking Customer Support Administrator

United Parcel Service Sweden Aktiebolag; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle German-language inquiries in Poland. The role requires strong German writing skills, good English, and excellent communication to address billing and invoice questions.

You will manage multiple tasks under time pressure, provide effective solutions, and perform routine administrative duties like generating reports and updating databases.

Qualifications

• German language proficiency, especially in writing.
• Good command of English.
• Strong communication skills.
• Ability to work under time pressure and handle multiple tasks.
• Solid soft skills: problem analysis, problem solving, decision making.

Responsibilities

• Resolve customer queries sent via email regarding billing, invoices, and credit notes.
• Provide customers with information and potential solutions.
• Perform general administrative tasks such as creating reports and maintaining databases.

Skills

German language skills

English language skills

Strong communication

Time management

Problem solving

Job description

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle German-language inquiries in Poland. The role requires strong German writing skills, good English, and excellent communication to address billing and invoice questions.

You will manage multiple tasks under time pressure, provide effective solutions, and perform routine administrative duties like generating reports and updating databases.