German-Speaking Customer Service & Upsell Specialist Hybrid

Farnell Global; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid role

Multinational environment

Private medical care

Office in a high-class building

Initial and development trainings

Fresh fruits everyday

Bike parking

Job summary

Farnell, an Avnet company, seeks a German-speaking Customer Service Agent in Kraków. You will respond to inquiries, manage orders, and promote solutions with a focus on first-class service. No electronics knowledge required to start, training provided.

The role is hybrid (3 days in the office, 2 days remote) in a multinational environment with private medical care and professional training. English proficiency and strong communication are essential for success.

Qualifications

• Fluency in German and good English communication.
• Experience in a contact center or customer service setting.
• Comfort with learning new systems and processes.

Responsibilities

• Handle quotes, order tracking, and returns for customers.
• Assist sales teams and customers with inquiries and issue resolution.
• Maintain accurate records and ensure compliance with consumer laws.
• Identify process improvements and support cross-functional teams.

Skills

German language

English language

Customer service experience

Microsoft Office

Job description

Farnell, an Avnet company, seeks a German-speaking Customer Service Agent in Kraków. You will respond to inquiries, manage orders, and promote solutions with a focus on first-class service. No electronics knowledge required to start, training provided.

The role is hybrid (3 days in the office, 2 days remote) in a multinational environment with private medical care and professional training. English proficiency and strong communication are essential for success.