German Speaking, Customer Service Agent

Farnell Global; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid role

Multinational environment

Private medical care

Office in a high-class building

Initial and development trainings

Fresh fruits everyday

Bike parking

Job summary

Farnell, an Avnet company, seeks a German-speaking Customer Service Agent in Kraków. You will respond to inquiries, manage orders, and promote solutions with a focus on first-class service. No electronics knowledge required to start, training provided.

The role is hybrid (3 days in the office, 2 days remote) in a multinational environment with private medical care and professional training. English proficiency and strong communication are essential for success.

Qualifications

• Fluency in German and good English communication.
• Experience in a contact center or customer service setting.
• Comfort with learning new systems and processes.

Responsibilities

• Handle quotes, order tracking, and returns for customers.
• Assist sales teams and customers with inquiries and issue resolution.
• Maintain accurate records and ensure compliance with consumer laws.
• Identify process improvements and support cross-functional teams.

Skills

German language

English language

Customer service experience

Microsoft Office

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

We are looking for German Speaking Customer Service Agent!

Our fantastic team of customer service individuals are enthusiastic, results driven individuals with a positive attitude towards helping provide our customers with a first class service every time!

With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer.

This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference.

Don't worry, you don't need to know anything about electronics! Your customer service skills and ability to cross sell, up-sell and passion for learning is all we need, and we will teach you the rest!

What is in it for you?

• Hybrid based role- 3 days office/2 days home
• multinational environment
• Private medical care
• Office in a high-class building
• Professional initial and development trainings
• Fresh fruits everyday
• bike parking

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What about you?

• Previous experience in a Contact Center / Business Center and / or face to face customer service
• Fluency in German Language.
• Excellent telephone manners and being able to connect with the customer to promote and offer solutions quickly
• Proficient level of English language, written and verbal
• Knowledge of Computer – good working knowledge of Microsoft packages and ability to learn quickly
• Able to remain calm and diplomatic at all times
• Passionate about learning new things is key!

Distinguishing Characteristics

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• Requires fluency in German & English

What will you be doing?

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.