Team Leader with German

Concentrix; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Concentrix is hiring a Team Leader with German to supervise a group of call center associates in a remote role based in Poland. The position focuses on coaching, accountability, and maintaining performance metrics to meet KPIs and financial targets.

Fluency in German (C1/C2) and English are required. The role supports a flexible schedule and requires strong communication and leadership skills to mentor a multi-tasking team across shifts.

Qualifications

• German language proficiency at C1/C2 level.
• Proficient English language skills.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach team members regularly to meet performance KPIs.
• Identify and address performance issues with corrective actions.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Lead team meetings and communicate updates and priorities.

Skills

German (C1/C2)

English

Job description

Team Leader with German**Use of Cookies** Cookies are files or pieces of information that may be stored in your computer's hard drive when you visit a Web site. Cookies may also be used to help speed up your future activities or to improve your user experience by remembering the information that you have already provided to us. We do not use cookies to retrieve information from your computer that was not voluntarily provided by you. The use of cookies is an industry standard and you will find them at most Web sites. Most browsers are initially set to accept cookies and you may change this functionality within your browser settings. This website utilises a number of cookies required for the functionality of the website (essential cookies) as well as additional cookies to support functionality such as remembering previously provided information (non-essential cookies). By clicking ‘Accept’ you agree to the use of both essential and non-essential cookies whilst using this website. If you do not accept the use of these additional cookies, then you may click ‘Decline’ which will mean that only essential cookies will be used.# Apply With Us!## Team Leader with GermanApply: POL Katowice - Global Office Park-Bldg C Flrs 2 & 3: Posted Today: R1776639Job Title:Team Leader with GermanJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## **Essential Functions/Core Responsibilities*** Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations* Communicate expectations to employees and provide timely updates* Provide subject matter expertise in handling escalated customer calls as needed* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities* Stay current on internal work processes, policies and procedures. Attend required manager development training* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members**Candidate Profile*** **Team Leader experience is mandatory*** **Languages: German C1/C2 + English*** Highly motivated individual with skills to develop and coach team members to achieve performance expectations* Work well under pressure and follow through on items to completion* Strong communication skills, both written and verbal* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Willingness to work a flexible schedule**Location: Remote in Poland**Location:POL Katowice - Global Office Park-Bldg C Flrs 2 & 3Language Requirements:Time Type: