German-Speaking Customer Ops Specialist

Alcon; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

International environment

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your family

Job summary

Alcon is seeking a Customer Operations Representative OTI with German to join our Warsaw team. You will handle orders from entry to invoicing, coordinate with production and distribution, and resolve complex issues for our customers.

You’ll work in a multinational environment, leveraging SAP/Salesforce and Excel, with a hybrid work model and competitive benefits. Fluency in German and English is required.

Qualifications

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferred).
• Fluent English and German.
• Experience in corporate environment, preferably Shared Service/GBS.

Responsibilities

• Handle standard and high-value, complex customer orders, ensuring compliance with pricing structures.
• Act as liaison between customers and internal teams (production, distribution) for order-related matters.
• Ensure timely and accurate invoicing by accurate order entry practices.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyze and resolve customer issues promptly with effective communication.
• Escalate disputes related to billing, delivery, and returns and manage complaints to maintain loyalty.

Skills

German language

English language

SAP

Salesforce

Excel

Tools

SAP

Salesforce

Excel

Job description

Alcon is seeking a Customer Operations Representative OTI with German to join our Warsaw team. You will handle orders from entry to invoicing, coordinate with production and distribution, and resolve complex issues for our customers.

You’ll work in a multinational environment, leveraging SAP/Salesforce and Excel, with a hybrid work model and competitive benefits. Fluency in German and English is required.