Bilingual Order-to-Invoice Associate (French/English)

Alcon MX; Warszawa; Hybrid; PLN 48,000 - 63,000; Full time

Benefits offered by this job

International environment

Benefits package

Bonus scheme

Language allowance

Hybrid work

Modern office Warsaw

Job summary

Alcon Warsaw is seeking a Customer Operations Associate (Order-to-Invoice) fluent in English and French to handle complex orders, ensure accurate invoicing, and liaise with production and distribution.

You will resolve billing disputes, manage returns, and support customers while contributing to an international team in a hybrid work setup at NewCity building, Warsaw.

Experience in Order to Invoice/Order to Cash, SAP or Salesforce and strong Excel skills are valued.

Qualifications

• Minimum 1 year of experience in Customer Operations (Order to Invoice/Order to Cash).
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Salesforce; proficient Excel skills.

Responsibilities

• Handle standard and high-value orders, ensuring compliance with terms and pricing.
• Act as liaison between customers and internal teams (production, distribution) for order-related matters.
• Ensure timely and accurate invoicing for all customers by accurate order entry practices.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution.
• Escalate disputes related to billing, delivery and returns as needed.
• Manage customer complaints and dissatisfaction to maintain loyalty.

Skills

Order to Invoice

Order to Cash

Order management

English

French

SAP

Salesforce

Excel

Tools

SAP

Salesforce

Excel

Job description

Alcon Warsaw is seeking a Customer Operations Associate (Order-to-Invoice) fluent in English and French to handle complex orders, ensure accurate invoicing, and liaise with production and distribution.

You will resolve billing disputes, manage returns, and support customers while contributing to an international team in a hybrid work setup at NewCity building, Warsaw.

Experience in Order to Invoice/Order to Cash, SAP or Salesforce and strong Excel skills are valued.