Customer Operations Representative OTI with GERMAN

PL18 Alcon Polska Sp. z o.o. Company; Warszawa; Híbrido; PLN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your family

Descripción de la vacante

Alcon is seeking a Customer Operations Representative OTI with German to join our Warsaw team. You will handle orders from entry to invoicing, coordinate with production and distribution, and resolve complex issues for our customers.

You’ll work in a multinational environment, leveraging SAP/Salesforce and Excel, with a hybrid work model and competitive benefits. Fluency in German and English is required.

Formación

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferred).
• Fluent English and German.
• Experience in corporate environment, preferably Shared Service/GBS.

Responsabilidades

• Handle standard and high-value, complex customer orders, ensuring compliance with pricing structures.
• Act as liaison between customers and internal teams (production, distribution) for order-related matters.
• Ensure timely and accurate invoicing by accurate order entry practices.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyze and resolve customer issues promptly with effective communication.
• Escalate disputes related to billing, delivery, and returns and manage complaints to maintain loyalty.

Conocimientos

German language

English language

SAP

Salesforce

Excel

Herramientas

SAP

Salesforce

Excel

Descripción del empleo

Customer Operations Representative OTI with GERMAN

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyze and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOU’LL BRING TO ALCON

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferably).
• English + fluent GERMAN
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

What we can offer you

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) + language allowance
• Employment contract, full‑time position
• Hybrid work possibilities (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.

Alcon Careers See your impact at alcon.com/careers