Remote OTC Customer Care Specialist (German/Italian)

Genpact Ltd.; Polska; Remote; PLN 79.000 - 95.000; Vollzeit

Benefits dieser Stelle

Attractive salary

Possibility to work remote

Various trainings

Zusammenfassung

Genpact Ltd. in Poland is seeking a Customer Care - Sales & Support (OTC) specialist fluent in German or Italian to manage end-to-end order flow and problem solve escalations.

You will work with Salesforce and SAP to ensure compliance, accuracy of customer data, and timely order resolution while collaborating with cross-functional teams and supporting continuous improvement initiatives.

Qualifikationen

• Bachelor's degree or higher from an accredited university.
• Minimum years of equivalent work experience in Supply Chain, Manufacturing, Complaints Handling, Customer Issue Resolution, Operations or Customer Service.
• German or Italian C1 (one required).

Aufgaben

• Provide excellence in Customer Service through business specific and knowledge driven order management & problem solving to manage critical line stop or aircraft on ground situations.
• Utilize Salesforce, SAP & customer portals to manage end-to-end order flow, ensure all transactions meet compliance standards and SLAs.
• Maintain customer master data & part numbers within SAP and notify customers of issues affecting orders.
• Collaborate with internal stakeholders to ensure smooth order flow and timely resolution of queries.
• Build and maintain strong relationships with CSRs and the business; own and resolve line stops or Aircraft on Ground events.

Kenntnisse

CMS

Customer Care

Data Analytics

Data Consulting

Data Science

Data Tools

Google Analytics

Help Desk Support

Invoice Payments

Marketing Analytics

Microsoft Office

Salesforce

Social Media

Ausbildung

Bachelor's degree or higher

Tools

SAP

Salesforce

Jobbeschreibung

Genpact Ltd. in Poland is seeking a Customer Care - Sales & Support (OTC) specialist fluent in German or Italian to manage end-to-end order flow and problem solve escalations.

You will work with Salesforce and SAP to ensure compliance, accuracy of customer data, and timely order resolution while collaborating with cross-functional teams and supporting continuous improvement initiatives.