German-Speaking Customer Experience Associate

Gates Corporation; Wrocław; Híbrido; PLN 210.000 - 260.000; Jornada completa

Descripción de la vacante

Gates Corporation in Poland is seeking a Customer Experience Associate fluent in German and English to support industrial customers. You will handle inquiries, manage orders, and ensure a smooth, responsive service experience.

Join a fast-paced team, leverage SAP and other ERP tools, and build strong relationships with business customers while solving issues and driving first-contact resolutions.

Formación

• 2-4 years of professional customer service experience, preferably in a B2B setting.
• Proven ability to manage and nurture relationships with business customers.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage key customer accounts and use portals to download/upload order data and analyze information.
• Handle pricing, availability, and order inquiries via calls and emails to support first-contact resolution.
• Initiate and expedite production based on customer requirements.
• Provide product information, substitutions, and competitive comparisons to customers.
• Maintain customer data in the internal database and support monthly CX metrics.

Conocimientos

German fluency

English fluency

B2B customer service

Customer relationship skills

Herramientas

SAP

Descripción del empleo

Gates Corporation in Poland is seeking a Customer Experience Associate fluent in German and English to support industrial customers. You will handle inquiries, manage orders, and ensure a smooth, responsive service experience.

Join a fast-paced team, leverage SAP and other ERP tools, and build strong relationships with business customers while solving issues and driving first-contact resolutions.